Donna Jude Osorio

DONNA JUDE M. OSORIO CUSTOMER SERVICE REPRESENTATIVE About Me Contact Phone - Email- Address Andrea Village 2, Brgy. Zone 2, Cadiz City, Negros Occidental, Philippines, 6121 Language English Tagalog Seasoned BPO professional with over 10 years of hands-on experience in customer service and technical support. Proven ability to handle high-volume client interactions across phone, email, and chat while maintaining excellent customer satisfaction. Skilled in troubleshooting technical issues, providing clear solutions, and adapting to various customer needs. Proficient in using CRM tools such as Zendesk, Salesforce, and Freshdesk to manage and resolve support tickets efficiently. Known for a calm, professional demeanor, strong problem-solving skills, and a commitment to delivering high-quality support in fast-paced environments. Education Carlos Hilado Memorial State University 2024 - Present Master of Arts in Education Educational Management Philippine Normal University - Visayas 2008 - 2012 Bachelor of Elementary Education General Education Philippine Normal University - Visayas 1998 - 2008 Elementary and Secondary Education Skill Customer Service Orientation Communication Skills Empathy and Patience Multitasking Positive Attitude Active Listening Time Management Experience Harte Hanks - 2024 Customer Service Representative TRANSCOM WORLDWIDE INC – 2021 - 2023 Technical Support Representative iQOR COMPANY – 2018 - 2020 Customer Service Representative CONVERGYS - BACOLOD – 2017 - 2018 Technical Support Representative TRANSCOM WORLDWIDE INC – 2021 - 2023 Technical Support Representative PANASIATIC SOLUTIONS INC – 2012 - 2018 Customer Service Representative