Donna Ceniza | Freelancer Resume

📍 📞 ✉️ DONNA L. CENIZA Minglanilla, Cebu, Philippines -- PROFESSIONAL SUMMARY Highly skilled administrative professional with over 10 years of experience in customer support and order processing across healthcare, logistics, and eCommerce. Proficient in managing customer inquiries, processing orders, coordinating shipments, and maintaining accurate data. Known for strong attention to detail, time management, and delivering exceptional service in high-pressure environments. PROFESSIONAL EXPERIENCE Customer Support/ order processing Burst Health | September 2022 – September 2025 ● Processed 1000+ monthly subscription medications, ensuring timely delivery and coordinated 60+ pharmacy endorsements per month. ● Responded to customer and internal inquiries via email, maintaining prompt and professional communication. ● Verified email addresses and maintained accurate contact records in CRM systems (HubSpot). ● Performed data entry and organized digital records using CRM tools, ensuring accuracy and data integrity. Administrative Specialist (Project-Based) Abba Cleaning Services | July 2022 – November 2022 ● Managed billing, quotations, and scheduling for operations and executives. ● Addressed client concerns directly, ensuring satisfaction and resolving issues promptly. ● Assisted in documentation preparation for tenders and identified areas for workflow improvement. Executive Assistant (Project-Based) CTA Logistic & Raven Studio | April 2022 – August 2022 ● Coordinated daily schedules and communications for 20+ truck drivers, improving on-time delivery rates by 10%. ● Engaged with prospective clients and handled inquiries for trucking services, securing service agreements. ● Managed job postings, end-to-end recruitment for truck drivers, and payroll/invoicing via Xero. ● Maintained CRM records and schedules using HubSpot, ensuring timely updates and accurate reporting. Executive Assistant (Project-Based) Raven Studio | January 2022 – April 2022 ● Processed customer orders and managed warranty claims, ensuring compliance with transport standards. ● Oversaw shipping documentation and monitored scheduled deliveries for efficiency. Recruiter (Project-Based) 1840 & Co. | October 2021 – December 2021 ● Led recruitment efforts for U.S.-based Class A drivers, handling sourcing, interviews, and onboarding. ● Coordinated candidate assessments, document collection, and facilitated smooth onboarding. Process Training Supervisor Acadsoc Ltd. | June 2021 – August 2021 ● Designed and delivered training aligned with business objectives, ensuring accurate payroll tracking. ● Monitored trainee data and reported outcomes to leadership for performance evaluation. Team Leader Acadsoc Ltd. | May 2021 – June 2021 ● Supervised daily team operations and monitored individual performance. ● Managed schedules, coordinated staff assignments, and prepared End-of-Day (EOD) reports. ● Arranged payslips, ensuring accuracy and resolving discrepancies in payroll. Subject Matter Expert (SME) Acadsoc Ltd. | February 2020 – May 2021 ● Scheduled tutor sessions and supported communication between QA and training departments. ● Assisted with training endorsements and provided payroll support. Process Trainer Acadsoc Ltd. | August 2018 – February 2020 ● Conducted onboarding and skill development sessions for new employees. ● Developed training materials and tracked trainee performance to ensure effectiveness. ESL Tutor Acadsoc Ltd. | August 2017 – 2018 ● Delivered English lessons using interactive, student-centered methods. ● Monitored learner progress and adapted teaching approaches as needed. Sales Executive L'Oréal UAE (Maybelline & L'Oréal) | May 2015 – 2016 ● Provided exceptional customer service, meeting sales targets and resolving product concerns. ● Promoted brand awareness and built lasting client relationships. Sales Executive Mawarid Trading Emirates (Max Factor, Revlon, Hugo Boss) | January 2009 – 2015 ● Drove sales of premium cosmetics and fragrances, achieving sales goals and building strong client relationships. CORE SKILLS ● Administrative Support & Office Management ● Email Handling & Verification ● Data Entry & Digital Filing ● Customer Service & Client Relations ● Recruitment & Training Coordination ● Billing, Invoicing & Payroll ● CRM Management & Process Improvement ● Strong Communication & Team Collaboration TOOLS & PLATFORMS ● CRM & Ops Tools: Xero, HubSpot, Zoho, Trello, E-Manage, Shopify ● Communication: Outlook, Slack, JustCall, Aircall, 3CX ● Productivity: Microsoft Office (Word, Excel), Google Workspace (Docs, Sheets, Gmail, Drive) ● Design: Canva, Cupcut