Donna Ceniza

I am a dedicated and resourceful administrative professional with over 10 years of diverse experience across various industries, including healthcare, logistics, recruitment, customer service, and training. Throughout my career, I have developed a strong skill set in administrative support, order processing, customer relations, and team coordination. I am known for my attention to detail, organizational skills, and proactive approach to problem-solving, which has enabled me to thrive in fast-paced and dynamic environments.

In my most recent role as an Administrative Support Specialist at Burst Health, I managed the processing of over 100 monthly subscription medications, ensuring that deliveries were completed on time and all customer inquiries were addressed promptly. My experience with CRM systems like HubSpot has allowed me to efficiently maintain accurate records, process orders, and track customer data, contributing to seamless operations. I am well-versed in data management and customer communication, skills that I have honed over the years to ensure smooth and efficient workflows.

My career also includes valuable experience in the logistics sector, where I worked as an Executive Assistant for CTA Logistic & Raven Studio. In this role, I coordinated daily schedules for 20+ truck drivers, improving on-time delivery rates by 10%. I also handled recruitment, job postings, and payroll, further expanding my skill set in employee management and operational support.

Throughout my career, I have been passionate about improving processes and increasing efficiency. As a Process Training Supervisor at Acadsoc Ltd., I designed and delivered training programs that were aligned with business objectives, ensuring that employees were equipped with the necessary skills to excel in their roles. My background in training, recruitment, and team leadership has given me the ability to build and nurture effective teams, provide guidance, and foster an environment of continuous improvement.

I thrive in environments that demand multitasking, problem-solving, and strong communication skills. I am highly adaptable and always eager to learn new systems and technologies that can improve performance and drive business success. My ability to build strong relationships with clients, vendors, and colleagues has been instrumental in my success, as I firmly believe that collaboration is key to achieving organizational goals.

Overall, I am looking to continue applying my skills and experience in an administrative or customer support capacity, where I can contribute to the success of a forward-thinking team while further developing my professional abilities. I am confident that my experience, work ethic, and dedication make me a strong asset to any organization.