Donna Carina Raymundo

DONNA CARINA GORDUIZ RAYMUNDO #28 Graceful Road, BF Homes Almanza Dos Las Piñas City-- _______________________________________________________________________ CAREER OBJECTIVE: To enhance my professional and technical skills in a dynamic and stable workplace, and be able to contribute in achieving the company’s goal. EDUCATIONAL BACKGROUND: TERTIARY:Don Bosco2014 - 2016 (Computer Technology) SECONDARY:Naujan Municipal High School2010 – 2014 PRIMARY:Julian Ylagan Memorial School2003 - 2010 SKILLS • Computer literate • Basic PC Troubleshooting • Knowledgeable in using MS Office Application • Knowledgeable in using remote tool (Remote Support Tool) • Password Reset • Operating System Formatting • Knowledgeable in Programming Languages (Java, XML, SQL, HTML, CSS and UML) • Knowledgeable in Computer and Internet applications. PROFILE: • Driven to finish a work or any assigned task. • Works well as an individual or as part of a team. • Can handle multiple tasks. • Can follow commands easily. • Very willing to learn. CERTIFICATIONS RIGHT TECHNICOMM INT’L Dec 2015 - Jan 2016 Career Entry Course for Software Development NC IV using JAVA RIGHT TECHNICOMM INT’L Nov 2015 – Dec 2015 Contact Center Services NC II * Personal Reference available upon request WORK EXPERIENCE CONCENTRIX PHILIPPINES Advisor I – Technical Support (March 2020 – Present) Provide daily support to users of various computer systems including answering questions, analyzing problems, and quickly forming solutions to return systems to proper operation. Communicate clearly and effectively with end users to quickly resolve issues and ensure customer satisfaction. Respond to technical service inquiries from customers in a timely fashion Efficiently analyze customer issues and provide logical solutions Log and analyze technical service inquiries and identify trends leading to early identification of emerging issues Provide input on technical service tools that could be beneficial to customers Use information from customers to diagnose tech issues and walk customers through the steps needed to fix various problems. Keeps logs of all calls answered and addressed, including dates and times. Provide support to callers experiencing computer problems of all kinds. Listen to descriptions of customer issues and determine how and if they can be fixed. EXL SERVICE PHILIPPINES Utilization Management Representative (Inbound) (April 2019 – January 2020) Identify and assess caller’s needs to check the eligibility of the patient. Build sustainable relationships of trust through open and interactive communication Follow communication procedures, guidelines and policies Greet the caller warmly and ascertain problem or reason for calling Manage large amounts of incoming calls Check if a certain medical procedure needs precertification from the nurses or not Create a day to day report for the type of calls received Create the monthly report for the team statistic ALORICA TELESERVICES, INC. Email associate (November 2016 – March 2019) Identify and assess customers’ needs to achieve satisfaction through email Use telephones to reach out to customers and verify account information Meet daily basis quotas Provide accurate, valid and complete information by using the right methods/tools Go the extra mile to engage customers Help assisting newly-trained associates Suggest solutions when a product malfunctions Assist with placement of orders, refunds, or exchanges Cancel orders ALORICA TELESERVICES, INC. Customer Service Associate (Inbound) (August 2016 – November 2016) Do outbound call; if needed Manage large amounts of incoming calls Identify and assess customers’ needs to achieve satisfaction Go the extra mile to engage customers Build sustainable relationships of trust through open and interactive communication Follow communication procedures, guidelines and policies Greet customers warmly and ascertain problem or reason for calling Assist with placement of orders, refunds, or exchanges Cancel orders Work with customer service manager to ensure proper customer service is being delivered Suggest solutions when a product malfunctions PEST – AWAY CORPORATION On the Job Trainee (May 4, 2016 – October 4, 2016) Encode receipts, checks and petty cash voucher Answer and make calls Back – up, arrange, download, scan, print and photocopy files Laminate photos, ID and cards Import and copy files Settle appointments Communicate with other staffs for events Host an event Manage the technical side for the event PERSONAL INFORMATION AGE: 24 GENDER: Female DATE OF BIRTH: November 7, 1996 HEIGHT: 5’ WEIGHT: 43 kg INTEREST: Playing Chess, Tennis, and Computer Games, Watching Movies, Streaming CIVIL STATUS: Single LANGUAGES SPOKEN: Tagalog, English RELIGION: Roman Catholic