Donna Carina Raymundo

I have been with the BPO industry for almost 6 years now. I have experience in Technical Support (Advisor I), Email Support (Back Office Team), Healthcare (Utilization Management) and Customer Service (Retail Associate). Being a Technical Support associate we deal with resolving the concern about their phone services, phones and other account information query. While in email support, been part of the back office team for almost 3 years, it deals with assisting the customer thru email and making an out going call, and been doing supervisor calls. With Healthcare, we deals with medical professionals with regards to their patient's operations and other medical procedure that needs to be done. (complete information is included in my resume, which is available upon request).

Skills:

• Computer literate

• Basic PC Troubleshooting

• Knowledgeable in using MS Office Application

• Knowledgeable in using remote tool (Remote Support Tool)

• Password Reset

• Operating System Formatting

• Knowledgeable in Programming Languages (Java, XML, SQL, HTML, CSS and UML)

• Knowledgeable in Computer and Internet applications.