Donna Ann Mary Remis

DONNA ANN MARY REMIS Compostela, Compostela Valley Province- /-- INTRODUCTION I am Donna Ann Mary Codillo, a graduate of a premier university in the Philippines, Mindanao State University- Main Campus in Marawi City, major in Hotel and Restaurant Management. I possess a strong foundation of sincerity and dedication to work. I can handle various job situatio ns with high degree of performance and efficiency. My experience is varied and multi- faceted. I am skilled in the intricate use of computers for office work. PERSONAL INFORMATION Birthdate: January 21, 1992 Place of Birth: Compostela, Compostela Valley Province Height: 5’3” Weight: 48 kg Skills: Administrative skills, food and beverage service, front office skills, customer service skills, computer skills, performing arts – dance and acting; playing ethnic musical instruments EDUCATIONAL BACKGROUND BS Statistics -), Mindanao State University, Marawi City BS HRM -), Mindanao State University, Marawi City (Best Performer of the Year) Assumption Academy of Compostela High School- Compostela Central Elementary School Elementary- (SpEd Class) CIVIL SERVICE ELIGIBILITY Career Service Eligible (Professional Level) PASSED- April 2013 TESDA ASSESSMENT Food and Beverage Service NC II Housekeeping NC II SEMINARS/WORKSHOPS ATTENDED Kumbira- “Eats More Fun in the Philippines” August 2012 Cagayan de Oro City Seminar-Workshop on Bartending and Flairtending February 15-17, 2013 Cagayan de Oro City Personality Development Seminar-Workshop March 2012 MSU-College of Hotel and Restaurant Management, Marawi City CULTURAL AND ARTISTIC EXPERIENCE AND SKILLS With Sining Kambayoka Ensemble of Mindanao State University, the premier performing folk arts troupe in Mindanao, as lead actor, I was able to: * Act, dance, play musical instruments on stage * Perform in cities and provinces in the Philippines to showcase and promote cultural interchange through songs, music and dance; and act on stage to show the rich, indigenous artsand folklores of the region. Referring to the above, I performed in cultural stage plays, musicals and instruments in the following venues: - Brent International School, Laguna - Silliman University, Dumaguete - Davao City (Kadayawan Festival, 2011) - Camp Phillips, Bukidnon (Del Monte Program) - General Santos City (DOST Program) * I represented the Philippines as member of the touring group that performed during the: - Ramayana Festival in Jogjakarta, Indonesia - Madjapahit Festival in Surabaya, Indonesia WORK EXPERIENCE AnCasa Hotel and Spa Kuala Lumpur, Malaysia Front Office Assistant Job Description: 1. Assist guests during check-in and check-out 2. Answer inbound calls 3. Do data entry 4. Do bookings Apo View Hotel Davao City -Food and Beverage Department -Housekeeping -Human Resources Department Job Description: 1. Data entry 2. Do whatever our HR Manager asks us to do which are hotel-related tasks. Teleperformance Davao City Customer Service Representative Job Description: 1. Answer inbound calls 2. Assist our callers with their healthcare benefits since my account there was a healthcare account DoorDash Davao City Customer Service Representative (Order Placer) Job Description: 1. Call restaurants to place orders 2. Place orders online HOMEBASED JOB Friends of Irony, U.S.A. Customer Service Representative Sales Agent Job Description: 1. Respond to Facebook chats on our Facebook pages 2. Answer emails 3. Manage live chat conversations (we're using Olark) 4. Answer inbound and do outbound calls 5. Place orders using Shopify 6. Submit reports weekly Cherry Blooms, Australia Customer Service Representative 1. Reply to customers' chats (Live Chat- we're using Chatra) 2. Reply to customers thru email 3. Other tasks: Filling out forms using Google spreadsheet and Microsoft Excel. PROFUSION WARES LLC., Australia Customer Service Representative Product Researcher 1. Research on different products. 2. Contacting suppliers. 3. Other tasks requested by our boss.