Donkor Peter Amoah

Peter Amoah Donkor Personal Information Date of birth: 12/05/1992 Nationality: Ghanaian Address: Hackman Junction, Koforidua 00233, Ghana Phone number: - Email address:- Profile As a Bank Clerk with previous years of experience in both hospitality industry and as well the humanities field, I am seeking a challenging role in a well motivated environment where I can utilize my skills and knowledge to contribute to the organization's growth. My expertise in customer service, cash handling, and account management will enable me to provide excellent service and support to clients. I am a detail-oriented and organized professional with a strong work ethic and a commitment to delivering results. Work Experience 03/2022 – present Koforidua, Ghana Bank Clerk Mponua Rural Bank LTD Processed customer transactions, including cash deposits, withdrawals, and check cashing, with 100% accuracy and efficiency. Maintained an organized and secure cash drawer, balancing it at the end of each day and ensuring all records were up to date. Assisted customers with account inquiries, providing excellent customer service and resolving any issues promptly and professionally. Managed the opening and closing procedures of the bank branch, ensuring all security protocols were followed and equipment was properly maintained. 12/2021 – 03 Accra, Ghana Customer care and sales Representative CEQA Foods and Beverages Provided exceptional customer service by delivering personalized recommendations and managing customer inquiries, resulting in a 30% increase in customer satisfaction ratings. Consistently met and exceeded monthly sales goals by upselling additional products and services, resulting in a 20% increase in monthly revenue. Trained and mentored new team members on best practices for customer care and sales techniques, resulting in a 50% decrease in training time and increased team productivity. Collaborated with cross-functional teams to identify and resolve customer issues, resulting in a 25% increase in customer retention rates and positive feedback from customers. Skills Customer service Professional Money handling Full Skills – COMPUTER SKILL Microsoft Office Professional Education 09/2014 – 07/2020 Cape Coast, Ghana Bachelor of Arts Social Sciences | Bachelor of Arts Sociology and Geography university of cape coast