Donabelle T. Dominguez

Donabelle T. Dominguez --504 Kiosko Basak Pardo Cebu City, 6000 (PH) Objective My objective at this time would be to find a career in which I can show my skills and provide excellent service. My history as Voice and Chat representative gives me the knowledge and understanding needed to excel in the customer service industry. Possesses an in- depth knowledge in a technical area, sales techniques and billing gained through work experience. I strive to make sure that all customer needs are taken care of and resolved within the first interaction. Highlights Proficient troubleshooter Patient and Diligent Experience: Technical Support with 3+ years in call center and hospitality service. Efficient: Adept at handling various calls on a daily basis while consistently resolving client issues in rapid manner. Handle 100+ customer interactions per day, troubleshooting, giving detailed, personalized, friendly and polite services to ensure customer retention and satisfaction. KEY STRENGTHS Proactive go-getter attitude Great phone etiquette Critical thinker Exceptional attention to detail Computer: Word, Excel, Internet and E-mail Work Experience 1&1 IONOS │Personal Consultant Mar. 2019 – Jun. 2021 Employment Duration - 2 yrs and 4 mos Fully assisted clients' websites and emails assigned to me personally (with 50,000 client under my name) Provided guidance on their websites and email accounts Serve as their personal technical and billing adviser with direct contact Technical Support Representative Oct. 2017 – Mar. 2019 Employment Duration - 1 yr and 6 mos Troubleshooting customer's website and email issue Configuring DNS records like NS, A, and MX record (including CNAMES, TXT, SPF) Assisted Customers with their email setup under POP/IMAP and Exchanged accounts through Outlook, Thunderbird, Windows Mail, Apple Mail. Education University of Cebu, Cebu City Bachelor of Science in Hotel and Restaurant Management- ADDITIONAL Excellent knowledge of attracting potential customers for business purposes Strong know-how of managing existing accounts in terms of service and product knowledge Well versed in responding to customer requests in a time efficient manner Well-versed in managing customer complaints according to company policies and protocols