Dona

Donaleen Labides 32 Cabreros St. Basak Cebu City Philippines--Skype ID: ddlabides SKILLS • Excellent English communication skills • Strong interpersonal skills in handling high-stress situations • Ability to multi-task in a fast paced, changing environment. • Excellent typing skills • Instagram, Twitter, Facebook, Pinterest, YouTube, Vimeo, DropBox, MailChimp, Hootsuite, Google Drive, WordPress, Excel Sheet, Adobe PhotoShop, Infusionsoft, Trello, Screenflow, Slack, Helpscout, Active Campaign, Canva, Intercom • 10 years of Customer Service and Telesales WORK EXPERIENCE January 2024 – October 2024 Get Focal Point ●​ Business Development Resource Responsible for generating leads, send email, outbound calling and schedule meetings. October 2018 – December 2023 Break Ventures, LLC ● Executive Assistant Responsible for managing the schedules and communications of key company executives. The duties include prioritizing emails and phone calls, gathering documents to prepare for meeting, coordinating travel arrangements, generate leads and appointment setter. ● Production Coordinator Manages the production in the retail business. Making sure the suppliers will be able to ship the products on time. Creating outbound order sheet to send to warehouse for order processing. Admin Tasks. Creating barcodes, UPC codes. Monitoring sales thru Xero. April 2016 – March 2017 Clarity Business Strategies ●​ Admin Assistant - Responsible for updating social media and blogs. - Reply to emails using helpscout - Edit videos using Screenflow - Create newsletters in Active Campaign - Create Memes in Canva - Update schedules in Google Calendar - Update Excel worksheet August 2014 – February 2015 Virtual Assistant (Fitness Company) April 2004 – June 2014 Aegis PeopleSupport Philippines Inc. Cebu City • Quality Assurance Analyst – Travel Account (2007 – June 2014) Responsible for handling transaction monitoring of agents and supervisors handling live calls; grading calls monitored using the approved grading system established by the client; and providing feedback designed to improve quality of the call with the aim of the enhancing the customer’s experience and satisfaction. We also transcribe calls if there is a need to investigate a specific agent and how they handled his calls. Handled email account where I made sure that each agent is replying to the emails correctly, accurately and on time. • Peer Trainer – Travel Account Assist trainer in training new hires and prepare to be ready in taking calls • Mentor – Travel Account Responsible to assist new hires while their taking calls. • Team OIC Handle team in behalf of the supervisor. Provide coaching and feedback. ●​ Customer Service Representative- Travel Account Provide comprehensive and quality customer care at all times by providing the appropriate and accurate responses to customer queries. EDUCATION 2022 – 2023 University of San Jose Recoletos Cebu City • College – Bachelor of Business Administrations – Major in Operations Management 1994 – 2002 University of San Carlos – Technological Center Talamban Cebu • CollegeBachelor of Science in Industrial Engineering 1990 – 1994 University of San Jose Recoletos Cebu City • High school 1985 – 1990 Colegio del Santo Niño Cebu City • Elementary OTHERS • Available to undergo client-specific training • Willingness to work in shifting schedules in 24 x 7 environment (flexible with work schedules) REFERENCES • Marie Christine Borja Lead, Customer Service, Asian Efficiency Limited Email:-Mobile No:- • Milsy Yap Specialist, Teleperformance, Philippines Email: mil_xanya2yahoo.com Mobile No:- • Wuth Yap Manager, Teleperformance, Philippines Email:-Mobile No.:- Mobile No.:-