Don Christian Añonuevo

DON CHRISTIAN AÑONUEVO VIRTUAL ASSISTANT SUMMARY CONTACT --12-37 Audi St Citihomes @ Grand Plaza Brgy. Anabu 2A, Imus Cavite, Philippines 4103 Organized Virtual Assistant dedicated to improving accuracy and efficiency by maintaining and developing administrative and procedural processes. Focused and communicative individual possessing superb data entry, time management and customer service skills. Offering 4 years of experience providing quality administrative support to clients. Dependable professional with experience providing administrative, organizational and customer service support in virtual environments. Proficient in Google Workspace, MS Office, G Suite, Asana, Slack, Hubspot and other productivity tools. Possess strong communication and problem-solving skills with time management expertise to consistently meet objectives. EDUCATION POLYTECHNIC UNIVERSITY WORK EXPERIENCE OF THE PHILIPPINES Bachelor of Science in Accountancy 2007 SKILLS Springs Rejuvenation Patient Care Admin Played a key role in ensuring high-quality patient care and effective administrative support. Managing patient care, handling administrative tasks for both the patients and the leadership team, and reviewing calls between patients and our staff to maintain quality standards. Compile and submit detailed reports to both the leadership and finance teams to support informed decision-making. Customer Service July 2023 - February 2025 Data Entry Transcription Appointment Setting and Calendar Management Forms and File Management Email and Project Management Accounting Specialist Office Management Truffle Ventures Client Concierge Handled client correspondence and internal communications in professional manner. Performed administrative tasks, document management and report development for interdepartmental use. Managed information on company databases for different organisational activities to track history and safeguard accurate information. Demonstrated exceptional data entry skills, inputting and processing high-volume data within shared drives. Provided day-to-day administrative support, improving overall business efficiency. Administrative Support Documentation and Control January 2022 - June 2023 SYSTEM TOOLS WORK EXPERIENCE GOOGLE WORKSHEET Endless Options G SUITE Admin Assistant ZENDESK ASANA ZAPIER HUBSPOT WIX SKYPE ORACLE CONNEX BIZHERO TYPEFORM STORMX SALESFORCE SLACK DOCUSIGN NOTION GO HIGHLEVEL Updated client correspondence files and noted additions in file index. Performed administrative tasks, document management and report development for interdepartmental use. Managed information on company databases for different organizational activities to track history and safeguard accurate information. Demonstrated exceptional data entry skills, inputting and processing high-volume data within shared drives. June 2020 - December 2021 TVL Cavs Supervisor In charge of making sure agents are updated with new processes and procedures. Handles escalations and client communication. Monitor calls and asses agents performance. Provides coaching and feedback to improve agents performance. Responsible for strategic sourcing projects from start to-finish , including process steps such as vendor research, category/market research, market index analysis, data analysis, baseline development. Provides real-time reporting, forecasting and analytics for travel managers. December 2017 - March 2020 Conduent Philippines Accounting Specialist REFERENCE Responsible for checking the validity of cancellation/ removal requests based on their signed contracts for leased machines. In charge of data change requests from agents pertaining to: customer data change, meter/ usage change, communication and escalation to onshore billers, sales reps and managers. Provides assistance to customer in submitting their meter reads thru inbound and outbound calls, Emails and Fax. In-charge of rectifying issues about estimated meter reads for large accounts thru spreadsheets. September 2016 - December 2017 Available upon request EXL Service Philippines Inc. Senior Executive Assist customers by assessing their needs and helping them find the right product for them July 2012 - February 2016 Brady Philippines Sales Service Associate Assist customers in getting creating ang managing teleconferences January 2012 - May 2012 Aegis People Support Subject Matter Expert Assist customers in getting creating ang managing teleconferences February 2009 - October 2011