Dominique Bantula

DOMINIQUE BANTULA Customer Care Associate EXPERIENCE About Me I am an enthusiastic, self-motivated, reliable, responsible and hard working person. I am a mature team worker and adaptable to all challenging situations. I am able to work well both in a team environment as well as using own initiative. I am able to work well under pressure and adhere to strict deadlines. --#08 Sitio Macopa, Bagong Nayon, Antipolo Rizal, 1870 LANGUAGE English Filipino EXPERTISE Problem Solving Critical Thinking Computer Literate Active Listener Integrity Team Player INTOUCH CX - UP TOWN CENTER Customer Care Associate (LYFT) Oct 2022 - Feb 2024 Blended account; Outbound calls & email. Compliance verification for LYFT Drivers, Vehicle documentations. Basic trouble shooting of drivers account. Uploading, processing of documents. Awards December 2022 QA Champ December 2023 QA Champ TELEPERFORMANCE - SM MASINAG Technical Support Representative (AT&T -Direct TV) Aug 2022 - Oct 2022 Inbound calls for AT&T Direct TV. Trouble shooting of user’s account. Ticket creation for technician schedule. Online account assistance. NINETEEN ACES GAMING AND AMUSEMENT CORP (Small Town Lottery, STL Rizal) Sales Assistant Nov 2020 - Nov 2021 Checking of the bets and making sure that it is properly input into the system. SKY CABLE CORPORATION - Quezon City Tele Sales Agent Aug 2020 - Oct 2020 Sales Provide excellent customer service by assisting potential and existing subscribers. EDUCATIONAL BACKGROUND Tertiary: (IT - Undergrad) ICCT Colleges Cainta Main Campus V. V. Soliven Avenue II, Bgy. San Isidro Cainta, Rizal November 2020 Secondary: ANTIPOLO NATIONAL HIGH SCHOOL CMA Bldg. 11 Olalia Rd Antipolo, 1870 Rizal March 2015 Elementary: BAGONG NAYON 1 ELEMENTARY SCHOOL Bagong Nayon Antipolo Rizal March 2009 CHARACTER REFFERENCES NAME: Emmanuel Candano Position: Support - LYFT Email:-Contact Number:- NAME: Jefferson Talosig Position: IT - STL Rizal Email:-Contact Number:- NAME: Lalaine Loseñada Position: Teacher: ANHS Contact Number:- EXPERIENCE GLOBAL TECH MOBILE ONLINE CORP PCSO Peryahan ng Bayan Team Manager Jan 2020 - Jul 2020 Checking of the bets and making sure that it is properly input into the system. MERCANTILE STORES GROUP, INC - SM Masinag Stockman Oct 2018 - Dec 2018 (Seasonal) Provide quality checking of stocks. Proper arrangement and record keeping. FACILITIES MANAGERS INC - Service Master Inc Service Partner Oct 2017 - May 2018 Housekeeping, make ready services. Janitorial special projects. RED RIBBON BAKESHOP INC - Santolan Production Crew Apr 2016 - Aug 2016 Producing quality pastry products to be sold nationwide. RNE SOLID Company - Anonas Marketing Agent Apr 2015 - Jan 2016 Sales Marketing strategies to clients to be able to meet qouta. I hereby testify that the above information is true to the best of my ability and knowledge. DOMINIQUE BANTULA Applicant