Dominik Witkowski

Dominik Witkowski-- http://www.linkedin.com/DominikWitkowski Professional summary Results-driven Customer Success professional with 5+ years of experience in building strong client relationships, driving satisfaction, and increasing revenue growth. Skilled in understanding customer needs, delivering tailored solutions, and leveraging data-driven strategies to enhance retention and identify expansion opportunities. Adept at communication, problem-solving, and strategic thinking to align client goals with business success. Proven ability to manage projects efficiently, prioritising customer needs, and building lasting relationships. Employment history Account ManagerNov 2023 – Present Pen Test Partners LLP Built strong, trust-based relationships with clients through clear communication and reliable, on-time project delivery, leading to high retention rates. Led quarterly business reviews to gain a deep understanding of client goals, tailoring solutions that directly improved satisfaction and long-term success. Identified opportunities for upselling and cross-selling by analysing client needs and market trends, increasing key account spending by 15% annually. Used data-driven insights to accurately forecast sales and develop strategic growth plans, generating over £20,000 in additional revenue. Delivered engaging presentations on cybersecurity solutions, helping stakeholders understand value and make informed decisions. Recommended proactive security measures, including advanced threat detection, to strengthen client compliance and risk management. Collaborated across teams to streamline processes, improve efficiency, and enhance the overall client experience. Account Executive Feb 2022 – Nov 2023 Bibby Financial Services Strengthened client relationships and loyalty by providing personalized solutions and proactive support, leading to long-term partnerships. Analysed data thoroughly to produce accurate reports, ensuring compliance with company policies and industry regulations. Identified potential challenges early and implemented proactive solutions to reduce risks, addressing client concerns quickly to build trust. Improved account operations by leveraging client insights to enhance service efficiency, streamline processes, and boost customer satisfaction. Sales RepresentativeNov 2013 – Feb 2022 Bicester Village Boosted sales by providing personalized product recommendations and delivering exceptional client service, consistently exceeding targets. Used market insights to anticipate customer needs, strengthening brand loyalty and driving higher engagement and retention. Developed and implemented innovative sales strategies, staying flexible to evolving customer preferences and effectively promoting premium brands. Hobby Strength and condition Coach – Arsenal Football Club Education Master of Science, Applied Strength and Containing Science – St Marys University Bachelor of Arts, Coaching and Physical Education with Business Management – Oxford Brookes University Skills Account Management, Client Relationship, Customer Retention, Technology Adoption, Data Analysis, Project Management, Strategic Communication, Problem Solving, Sales Growth, Reporting, Sale Force CRM, Office 365