DOMINIC ALFRED F .BESA
I N T A K E
S P E C I A L I S T
Summary
Customer Service Professional efficient in call
handling, data entry, mentoring new hires,
regular employees, and submission of reports
on a strict deadline.
--4 Gemini St Villarica Subd Sto
Domingo Cainta Rizal
November 11, 1984
live: dominicalfred_2
SKILLS
HARD
All Scripts
Microsoft Office 365
Typing
Data Entry
Document extraction and
processing
Salesforce
Siebel
Avaya Softphone
Zoom
Skype
SOFT
Adaptability to new working
environment and continuous
learning
Receptive to feedback
Punctuality
Written and verbal communication
EXPERIENCE
INTAKE SPECIALIST
Palmeira Lando OPC
February 2024 - July 2024
Answering phone inquiries such as patient schedule, insurance
eligibility, member’s activity
Schedule coordination
Data entry for new patients
Transfer of calls to other department not related to Intake
MEMBER SERVICE ADVOCATE
Sequential Technology International
September 2023 - February 2024
Taking inbound and outbound calls in relation to prescription
drugs
Transfer of calls to other departments for concerns not related to
drug coverage such as authorizations, billing and appeals
SENIOR CASE COORDINATOR
IFive Global
February 2023 - August 2023
Document extraction and processing
Answering phone inquiries in relation to hearing schedules and
disability claims status
Outbound calls to check claim status to offices such as Social
Security Administration and Office of Hearing Operations
SUBJECT MATTER EXPERT / CUSTOMER SERVICE
REPRESENTATIVE
CONCENTRIX
September 2013 - December 2022
Mentoring of new hires and regular
employees
Submitting of reports on strict deadlines
Answering phone inquiries from customers
and dealers in relation to vehicle complaints
and parts availability
EDUCATION
BACHELOR OF SECONDARY
EDUCATION (UNDERGRADUATE)
Arellano University Manila
2004 - 2012 (Last attended)
TRAININGS / SEMINARS ATTENDED
Lead Generation Machine: Cold Email B2B
Sales Master Course
Udemy
January 20, 2025
Learn to edit video with Adobe Premiere Pro
2025 Beginners
Udemy
January 10, 2025
SEO Tutorial for Beginners
Udemy
January 2, 2025
The Legal Support Specialist
Udemy
September 24, 2024
Complete Data Entry Skills Course - Learn
Data Entry
UDemy
September 10, 2024
Virtual Assistant: Find, Hire, Train and Manage
Udemy
September 1, 2024
Data entry
Email communication to internal and external
clients
Transfer of non related customer service calls to
other departments
REFERENCES
Kent Justine Moran
Delivery Manager--/-Anthony Villalon
Team Lead---Anne Bernadette Salanda
Trainer--
