Doming Bunao Jr

Experience Order Management May 2016 – Present Supervisor, Accenture Currently supporting Project Verizon Roles SME/ Escalation Specialist for Project Verizon: (March 2015 – 2016) Support operation on handling escalation on a daily basis. Provide assistance on any knowledge or process concerns of Order Management Team Drives the backlog orders by working closely with our downstream team on closing the orders. Send reports to the client via spreadsheets and PowerPoint. Provide assistance to the team and ensure that processes were aligned; best practices were shared and work done consistently or above expectations. Order Manager for Project Verizon: Accenture Philippines (March 2014 – 2015) Act as a Project Manager during the implementation of the Network Solution such as VoIP (e.g. IP Trunking, PRI), Internet Dedicated, Broadband, Private IP, Private IP Gateway, etc. that will be activated for medium business customers in the United States. Conduct Order verification with the customer through phone call and ensure proper documentation of every customer interaction. Tracking of orders and providing update to the customers with the important milestones and progress of their orders though weekly meetings and spreadsheets. Coordinate with Engineers, technicians, order specialist and other downstream department within the implementation group and make sure that the implementation will not be delayed and address internal issues if there is. Ensure order acceptance within daily operations to meet standard order intervals. Build good customer relationship to attain reliability, trust and ensure customer satisfaction. Handle customer escalation. Work with less supervision. Order specialist for Project Verizon: Accenture (May 2012 – March 2014) Ensure order acceptance, review and validation within the standard interval. Guarantee clean order placed in the system. Fixes data errors, jeopardy, automation failure and initiate ticketing scheme with regard to system integration issues. Tracking of order milestones and ensure that orders are flowing through systems, tools and proper department within the standard interval. Work hand in hand with the Order manager to ensure customer satisfaction. September 2010 – December 2011 Stock associate, Forever21 PH Room 236 /Bldg. B; SM Corporate Offices SM Mall of Asia, Pasay City Education 2007 - 2011 Bachelor of Science in Entrepreneurial Management Quezon City Polytechnic University 2003 - 2007 High School Diploma Ramon Magsaysay (Cubao) High School Skills Computer literacy – Microsoft programs (Word and Excel) Customer Service management Project Management Team Player Operational Excellence VoIP (IP Trunking, PRI), Private IP, Point to Point, BroadSoft etc. knowledge. sReferences Dhoressa May Espejo- Manager Project Verizon/ Accenture Donnabel Igharas - Manager Project Verizon / Accenture