DOMIELOU ASTILLA
535 Real Street, Brgy. Cayare, San Miguel, Leyte--
OBJECTIVEJOB APPLICATION
Personal Background:
Age:28 years old
Civil Status:Single
Date of Birth:August 04, 1989
Nationality:Filipino
Height:5’7
Weight:160 lbs.
Religion:Roman Catholic
Father:Domingo T. Astilla
Mother:Lourdes L. Doblon
Educational Attainment
Elementary:San Miguel Central School
San Miguel, Leyte
March 2002
Secondary:San Miguel National High School
San Miguel, Leyte
March 2006
College:STI Tacloban College
Tacloban City
April 2011
Achievements:
Graduate of Bachelor in Science in Computer Engineering
STI Tacloban College
Tacloban City
April 2011
Best in Thesis Awardee
STI Tacloban College
Tacloban City
April 2011
Work of Experience: Tier1 Technical Support at Telus International Philippines
(January 27, 2014 to February 15, 2016)
Responsibilities:Answers incoming phone calls including sales inquiry, process orders and perform basic troubleshooting for VOIP phone service
Tier2 Technical Support at Telus International Philippines
(February 16, 2016 to December 28, 2017)
Responsibilities:Answers escalated phone calls, performs advance troubleshooting if tier1 can’t handle it, resolves escalated tickets and sends email to customers, up sell products/accessories if issue is resolve
Skills:Competent in computer basic software (MS Word, MS Excel,
MS Power Point and Movie Maker)
Competent in Hardware (Trouble shooting)
Competent in Networking (LAN)
Competent in solving Mathematical problems
References:
1.) Mary Cris Nono
Former Teammate at Telus International Philippines-
2.) Joshua Macanaya
Supervisor at Telus International Philippines-
