Hi, I've been with the BPO industry for 4 years already. I was part of the escalation or Tier2 team. Having said that, I can work under pressure since I used to receive escalated calls and irate customers. I decided to work at home thinking that I will have more time for my self and for my family. My previous work was a Tier2 support for a VOIP phone service. So rest assured that I have the patience and the strong background in customer service that you've been looking for.