Domel Christian Henera De Castro

DOMEL CHRISTIAN DE CASTRO VIRTUAL ASSISTANT Seasoned professional with 5 years in virtual and on-site Customer Support within tech HVAC/R services and e-commerce. Proficient in Google Workspace, Cloudbased Contact Center tools such as Genesys Cloud, accounting software such as XERO, and customer support tools such as Slack. Worked with HONK Roadside, Mint Mobile, and AT&T. SKILLS Virtual Assistance, Customer Support, Admin Support, Technical Support, Email Management, Chat Support, Bookkeeping WORK EXPERIENCE Digital Bytes Financial Services — Bookkeeping Intern Aug 2025 - Sep 2025 — 1 month Handled full-cycle accounting using Xero, including AP, AR, and payroll. Performed bank reconciliations, monitored inventory, and applied cost-control practices to maintain financial integrity. Prepared management reports and financial analyses to support compliance, forecasting, and executive decision-making. Primer Communications — HONK Roadside CSR/Service Dispatcher Sep 2023 - Aug 2025 — 1 yr, 11 months Answered phone calls, emails, and chats handling concerns relating to customer’s service requests and coordinating service providers in our network to assure swift and urgent response to stranded customers. VXI Global Holdings — Mint Mobile CSR/TSR Sep 2022 - Jul 2023 — 10 months Answered phone calls handling concerns relating to account, signal/device issues, payments, subscriptions, troubleshooting, and promotions. Concentrix CVG — AT&T Mobility CSR Jul 2022 - Sep 2022 — 2 months Answered phone calls handling device activations, as well as internet and phone plan site visits, account issues, bill concerns, troubleshooting, and promotions. Did a little bit of upselling as part of KPI requirements. WinterCool Ref. & Air-Conditioning Services — Admin/CSR Jul 2020 - Jul 2022 — 2 years Partnered with the founder to streamline operations, enhance customer support, coordinate with suppliers, and drive cost-reduction efforts EDUCATION In-depth Bookkeeping and Xero Accounting Software Training ProVA Philippines Aug 2025 - Sep 2025 Bachelor of Science in Electronics and Communications Engineering Rizal Technological University, Philippines Jun 2018 - Jun 2022 CONTACT RIzal, Philippines- TOOLS Genesys Cloud, Five9 Google Workspace XERO, QuickBooks Zoom, Slack, Discord Notion, Asana, Trello, Calendly TRAITS 50+ WPM typing speed Speaks and writes English Open to feedback Reliable and committed