Domel Christian Henera De Castro

I’ve spent the past five years working in customer support and administrative roles, mostly supporting HVAC/R services, roadside assistance, telecom, and e-commerce businesses. Over that time, I’ve learned how to balance being the first point of contact for customers while also keeping the backend operations organized and running smoothly.

In my previous roles, I handled calls, emails, and chats from customers who often needed urgent help. Whether it was dispatching a technician for a heating or cooling issue, coordinating with service providers, or answering account and billing questions, my focus has always been on resolving issues quickly and keeping communication clear. I also worked closely with business owners to streamline day-to-day operations, manage schedules, communicate with suppliers, and find ways to reduce costs without sacrificing service quality.

Alongside customer support, I have training and hands-on experience in bookkeeping using Xero. I’ve worked on accounts payable, accounts receivable, payroll, reconciliations, and preparing financial reports. Having this background allows me to not only support daily admin tasks but also keep financial records accurate and up to date.

I’m comfortable using a variety of tools, including Google Workspace, Slack, Notion, Trello, Calendly, and cloud-based contact center platforms like Genesys Cloud and Five9. These tools have helped me stay organized, manage multiple priorities, and collaborate effectively with both teams and clients. Typing at 50+ WPM and having strong communication skills in English also makes it easier for me to deliver fast, clear, and professional support in any setting.

I’d describe myself as reliable, detail-oriented, and adaptable. I’m quick to learn new systems and processes, and I don’t shy away from challenges. I enjoy helping businesses create a smoother workflow, whether that’s through better scheduling, improved customer communication, or more accurate financial management.

If you’re looking for someone who can take on the day-to-day admin and customer support tasks—so you can focus on the bigger picture—I’d be glad to help. My goal is always to provide dependable support, contribute to a positive customer experience, and make operations easier for the business I’m working with every day.