Dolores Quilantang

Dolores Quilantang VIRTUAL ASSISTANT- CUSTOMER SERVICE REPRESENTATIVE - SOCIAL MEDIA SPECIALIST SCHOOLS ATTENDED HELPING FOUNDATION INC-SJDM BULACAN EXECUTIVE SUMMARY Detail-oriented and results-driven professional with 19 years of experience in customer service and social media engagement. Skilled in handling customer inquiries, resolving concerns efficiently, and optimizing communication. Proactive, adaptable, and committed to delivering strategic solutions that enhance business operations. Hotel and Restaurant Services - 1996 Reservation and booking management. Inventory control and supply management WORK EXPERIENCED THE RESULTS-CX March 2015-Present Inbound Inbound Healthcare and Provider Services Services Representative: (Wellcare) (Wellcare) 1 year and 2 months Financial Services Representative: (Target Red Card Services) 2 years and 3 SKILLS AND EXPERTISE E-mail handling and Email inbox optimization Calendar & Meeting Scheduling Research, Data Collection and Data Entry SMM (scheduling posts) Customer Support ( calls-emailchat) Google Suite: Drive, Docs, Sheets, Forms, Mail, Calendar, Slides CONTACT ME AT:-- Address: Angono, Rizal, 1930 months Customer Service Rep and Technical Support: (Assurance Wireless) 1 year Social Social Media Specialist: (Assurance Wireless) 4 years and 6 months . Back Office Department: (Assurance Wireless) 1 year ADITYA BIRLA MINACS- Pharmacy Help Desk Member Services VIRTUAL ASSISTANT CERTIFIED TRAINING SOCIAL MEDIA MANAGEMENT: Developed proficiency in social media management strategies, including content creation, scheduling, engagement, and analytics assessment. GRAPHIC AND VIDEO CREATION USING CANVA: Acquired skills in graphic and video design using Canva, including creating visually appealing content for various platforms and purposes. DATA ENTRY: Demonstrated expertise in accurate and efficient data entry techniques, ensuring the integrity and organization of information. ADMINISTRATIVE WORK: I have expertise in email management, file organization, data entry, and customer support, ensuring efficient operations and seamless client interactions. CALENDAR MANAGEMENT: Mastered calendar management practices, including scheduling appointments, coordinating meetings, and organizing events to optimize time efficiency.