Dolores Quilantang

I have 19 years of experience in the BPO industry, specializing in customer service, sales, and support across telecommunications, sales account, healthcare, social media engagement, and financial services.

In telecommunications, I’ve handled technical concerns, troubleshooting issues to ensure seamless connectivity for customers.

In healthcare, I assisted both patients and providers, managing inquiries related to prescription coverage and insurance coordination.

In financial services, I’ve managed retention and escalation cases, resolving complex issues to boost customer satisfaction and reduce churn.

My expertise in social media engagement allows me to craft compelling customer interactions via chat and email, building brand loyalty and trust.

Additionally, I bring 5 years of outbound sales experience, confidently handling customer outreach and conversion strategies to drive business growth. With my problem-solving approach and ability to adapt across industries, I excel in strengthening client relationships and optimizing support processes.