Dolly Ann Hernandez Diaz

Dolly Ann H. Diaz Email Campaign Manager Responsible for planning and implementing email campaigns, managing subscriber databases, creating engaging newsletters, and analyzing campaign performance. PROFESSIONAL SUMMARY - Over 3 years of experience in Customer Service- Representative. Responding to customer queries in a timely and accurate way, via phone, email or chat. Identifying customer needs and helping customers use 198 B San Carlos Heights Baguio City, Philippines. specific features. Transform raw clips and video footage into high- SKILLS quality finished videos used to inform, engage, and inspire their audience. Self Disciplined Computer Proficient Copywriting skills EDUCATION The ability to create lifecycle campaigns Quick Learner Critical and analytical thinking University of the Cordilleras Tour Guiding Services CERTIFICATION Mailchimp Certification 2024 Email Marketing Certification 2024 Email Automations Certification 2024 National Certificate in Tour Guiding Services (NCII) National Certificate in Food and Beverage Services (NCII) National Certificate in Bread and Pastry Production (NCII) - Graduated: May 2018 EXPERIENCE Customer Service Representative Sitel Baguio City, Philippines SAMPLE WORKS- Offered advice and assistance to customers, paying attention to special needs or wants. https://us18.campaign-archive.com/? e=__test_email__&u=aa9155f139e193adeb0 Answers an average of eighty calls per day by addressing customer inquiries and providing product information. Collaborated with a multidisciplinary team to develop holistic treatment plans for families. Video Editor Beci Language Academy | Baguio City. Philippines | - Delivered edits with multiple camera angle choices, titles, graphics, audio and special effects. Performed post-production work, including assembling raw material, editing sound and sequences and providing final product within time and budget constraints. Call Center Agent Concentrix | Baguio City, Philippines | - Prompt chat and email response to customers. Develop customer service solutions. Resolving issues and troubleshooting technical problems. Email Marketing Manager Texas, (Work From Home) https://us18.campaign-archive.com/? e=__test_email__&u=aa9155f139e193adeb0 abf911&id=c89e932716 2024 Responsible for planning, executing, and optimizing end-to-end email marketing campaigns. Creating engaging newsletters, and analyzing campaign performance abf911&id=81b939b304 https://us18.campaign-archive.com/? e=__test_email__&u=aa9155f139e193adeb0 abf911&id=c2fd877d1b