DOA’A HUSSEIN
16B Quinbrookes
Slough
SL2 5RX
Contact number:-
Email:-
Personal Statement
Knowledgeable, capable and driven individual with immense experience in data entry and
customer service roles. Currently looking to embark on a new opportunity which will shape the
future of my career.
Education
Trinity CertTESOL L5 Teaching Certificate (2023)
University of Groningen 2018 – 2020
MSc Ethics of Education
University of East London-
BA (Hons) Education Studies awarded a 2:2
East Berkshire College from-
BTEC National Diploma in Health and Social Care (Health Studies) awarded a DDM
TVU Reading College from 2008 To 2009
Level one health and social care pathway achieved 63 credits awarded a pass
Level 1 numeracy, literacy and ICT awarded a Pass
Level 2 literacy and ICT awarded a Pass
East Berkshire College from-
BTEC First Diploma in Applied Science awarded a Grade Merit
Slough & Eton secondary school from 2004 to 2007
English-D, Math’s-E, Science-E, ICT-D
Experience
Windsor Forest College’s group September 2021 – Current Student
Development Officer
•
•
•
Led the planning and execution of enrichment activities, enhancing student
engagement through workshops and events.
Monitored and evaluated the effectiveness of programs, using feedback for
continuous improvement.
Mentored and guided student leaders in organizing and managing events,
promoting leadership development. Pastoral Support Tutor
•
Provided individualized pastoral support to students, addressing personal and
academic challenges.
•
Monitored student well-being, offering guidance and referrals to relevant services
when necessary.
Facilitated workshops and group sessions focused on mental health, resilience, and
personal development. ESOL Teacher
•
•
•
•
•
•
Taught English to speakers of other languages, focusing on language acquisition
and communication skills.
Developed lesson plans tailored to students' language levels and learning needs.
Assessed student progress through regular evaluations and provided constructive
feedback.
Created a supportive and inclusive classroom environment that encouraged
student participation and confidence.
Integrated cultural awareness
Englishspeaking environments.
into
lessons,
helping
students
LEGO Consumer Services March 2021 – Aug 2021
•
•
•
•
•
•
Consumer Service Advisor reaching clientele in The Netherlands and Belgium.
Provide excellent customer service to all Lego customers
Answering customer queries
Phone, email and webchat services
Adhering to GDPR Guidelines
Sykes October 2020 – March 2021
•
•
•
•
•
•
Working from home to provide excellent customer services to different clientele
Worked on the Ascensia Diabetes Care Account
Take calls
Input orders into the system
Liaise with Head Office
Reporting on any fundamental issues
ARVATO BERTELSMANN April 2020 – June 2020
•
•
•
•
•
2
COVID 19 National Shielding Helpline
Provide excellent customer service to patients shielding at home
Helped implement and set up a referral team
Liaised with other health and social care bodies and councils
Referred patients as and when it was needed
adapt
to
LEGO Consumer Services October 2019 – December 2019
•
•
•
•
•
Consumer Service Advisor reaching clientele in The Netherlands and Belgium.
Provide excellent customer service to all Lego customers
Answering customer queries
Phone, email and webchat services
Adhering to GDPR Guidelines
Office Angels July 2017 – May 2018
•
•
Temp Agency
Administration, Front of House, Reception and Facilities officer
ARVATO BERTELSMANN December 2014 – Feb 2017
•
•
•
•
•
Zara Customer Service reaching clientele for the British and Dutch market
Provide excellent customer service to all Zara customers
Inbound, Outbound calls and emails
Social Media Translation
Store Support
MARKS & SPENCER November 2012 – December 2014
•
•
•
•
•
Date Checking
Filling shelves to the M&S standard
Serve customers on tills when necessary
Adhere to every customer need
Additional Skills
•
•
•
•
•
•
•
•
•
Bilingual in English and Dutch (writing and reading)
Fluent in speaking Arabic
Excellent knowledge of computer packages; Microsoft, E-mail and internet
Well-developed communication and customer service skills
Able to work efficiently as part of a team
Able to provide excellent customer service
Strong organizational skills
Able to work under pressure
Ability to learn new skills promptly and efficiently
Hobbies
I like reading; I read a diverse range of topics, as it keeps me up to date with everything
that happens around the world. I also like cooking and I have the responsibility of taking
care of my youngest sibling.
3
