Doaa Abdisalam Ali Hussein

A highly experienced and multilingual Customer Service Specialist with over seven years of expertise managing complex inquiries and delivering exceptional support across international markets. I am bilingual in English and Dutch and fluent in spoken Arabic, which allows me to communicate effectively and resolve issues for diverse customer bases, including the Netherlands and Belgium. My proficiency spans various communication channels—phone, email, and webchat—with a proven ability to adhere strictly to guidelines such as GDPR. I have handled high-stakes customer interactions for major international brands, providing support for challenging sectors such as the COVID-19 National Shielding Helpline and diabetes care. My background includes acting as a frontline store representative and managing inquiries for British and Dutch customers, which involved tasks like social media translations and store support. This extensive experience has equipped me with strong organisational and customer service skills, the ability to work well under pressure, and a commitment to quickly learning new systems and processes. I excel at providing clear and effective communication, and I am dedicated to ensuring complete customer satisfaction and resolving issues efficiently.