Patrick Dave Dizon
Experienced customer service manager with 2 years of experience providing
exceptional customer service in an effort to CSAT (4.92/5.0).
Proven track record of multitasking, attentiveness, and courtesy.
Tech Support for 2 years who helps customers through the phone with their
internet service concerns (technical, bills, products).
Content Editor (Knowledge Base).
Contact
Experience
Phone
-
Email
-
Address
Davao City, Philippines, 8000
Education
2009
B.S. in Information
Technology
AMA COMPUTER COLLEGE DAVAO
Expertise
English Communication Skills
Microsoft Office
2021 - 2022
Conectys Davao, PH
Customer Service Representative (Gelato Inc.)
Developed community reputation through a commitment to customer satisfaction
and strong client relationships.
Used ticketing systems (Zendesk) to manage and process support actions and
requests.
Answered constant flow of customer chats and emails with minimal wait times.
Maintains the company's Knowledge Base by updating or editing articles ensuring
that the agents are updated.
2018 - 2021
Awesome OS Davao, PH
Team Leader (FabFitFun Inc.)
Mentored and guided employees to foster proper completion of assigned duties.
Conducted training and mentored team members to promote productivity, accuracy,
and commitment to friendly service.
Led a team of 12 members while providing exceptional customer service.
Zendesk
Recurly, Shipstation
2017 - 2018
Awesome OS Davao, PH
Process Improvement
Leadership
Analytical and Problem Solving
Achievements
Customer Service Representative (FabFitFun Inc.)
Maintained customer satisfaction with forward-thinking strategies focused on
addressing customer needs and resolving concerns
Responding to customer inquiries through chat and email (Zendesk).
2015 - 2017
Top CSR of the month and
Teleperformance Davao, PH
eventually promoted as a
Technical Support Representative (Vodafone NZ)
Team Leader (12 agents)
Top Team of the Season
Creating & Managing a Knowledge
Base
Assisting customers with their internet services concerns through phones →
Troubleshoot and Dispatch Technicians → Explain Bills, Advantages, and
Recommendations.
Documenting technical issues and solutions in a ticketing system or knowledge base.
