Divine Uwaigbe

If you're looking for someone who can boost your outreach efforts and support your customers like they’re VIPs, let’s connect. I’m ready to help you grow.

I’m a Sales Development Representative (SDR) and Customer Support Specialist with over 2 years of experience helping businesses grow by connecting with prospects, building customer relationships, and providing world-class support.

As an SDR, I specialize in outreach, prospect engagement, and appointment setting.

In my previous projects, I consistently delivered:

30–50 quality outreach messages per day via LinkedIn and email.

20%+ reply rates on cold outreach campaigns through personalized messaging strategies.

5–10 meetings booked weekly for sales teams, resulting in higher pipeline conversions.

I have hands-on experience using tools such as:

LinkedIn Sales Navigator for targeted lead research.

Apollo.io for prospecting and email campaigns.

HubSpot CRM and Pipedrive to manage pipelines and track customer interactions.

Lemlist for email outreach automation.

As a Customer Support Specialist, I focus on customer retention, issue resolution, and client satisfaction.

I've successfully:

Maintained an average CSAT (Customer Satisfaction) score of 95%+ by handling support tickets efficiently.

Reduced customer churn by 10–15% through proactive engagement and follow-ups.

Managed 50–100+ tickets weekly using tools like Zendesk, Freshdesk, and Intercom.

Supported SaaS clients with onboarding, technical support, and troubleshooting.

I’m highly skilled at working with AI and automation tools to improve productivity, including:

Zapier and Make.com for automating repetitive tasks.

ChatGPT to enhance customer response templates and knowledge bases.

What sets me apart is my ability to personalize communication, build trust with prospects and customers, and leverage tools smartly to deliver faster, better results.

I’m committed to helping businesses not only attract but also retain valuable customers, from first touchpoint to long-term loyalty.