Divine Ucheoma

I provided full virtual assistance and administrative support to small business owners and entrepreneurs. My responsibilities included managing schedules, handling email communication, organizing digital documents, and completing accurate data entry tasks using Excel and Google Sheets.

I conducted market and price research, prepared structured reports, and created clean spreadsheets that helped clients make informed decisions. I also offered customer support through email, WhatsApp, and calls—ensuring timely responses and improved customer satisfaction.

My work helped one business reduce customer response time by 50% and improved their overall workflow by organizing their inbox, files, and task systems. This project strengthened my skills in professionalism, communication, time management, and detail-oriented execution.