Divine Mondia

Divine Mondia WORK EXPERIENCE VelonexIT May 2023 – May 2025 IT Technician Remote ▪ Firewall Firmware Management: Successfully updated and maintained firewall firmware for devices such as FortiGate and SonicWall, ensuring system security and stability. ▪ Microsoft Migration Projects: Led Active Directory migration and hybrid to full cloud transition, improving efficiency and scalability across the organization. ▪ Managed Workstation Compliance: Addressed and resolved non-compliance issues for managed workstations, ensuring adherence to security policies and industry standards. ▪ Anti-Virus Management: Ensured all managed workstations were regularly scanned, and that Trend Micro AntiVirus was up to date, assigning licenses as needed to maintain compliance and security within set timeframes. ▪ On-boarding & Off-boarding: Managed employee on-boarding and off-boarding, setting up new accounts and disabling access for departing employees. ▪ VPN Troubleshooting: Diagnosed and resolved VPN connectivity issues, optimizing remote access for employees and ensuring secure, reliable connections. o VPN: FortiClient; Azure VPN; Express VPN; Global Protect Wipro October 2021 – May 2023 IT Helpdesk Quezon City, PH ▪ Provided Level 1 & 2 support for enterprise users, resulting in improved workflow. o Delivered technical knowledge, monitored and ensured to troubleshoot end user queries involving Active Directory, Microsoft 365 Admin a timely manner. ▪ Provided comprehensive remote technical support to internal users, resulting in fewer service tickets being logged at 95% satisfaction rate. ▪ Deployed automation solutions for 800+ laptop/desktop machines to facilitate efficient software downloads. Prowatcher Security System Inc. IT Field Technician ▪ ▪ January 2020 – January 2021 New Manila, PH Replaced faulty components within budget, resulting in successful assembly and deployment operations and a 5% reduction in turnaround time. Installed, serviced, and maintained over 150 IP CCTV systems for various customers, achieving a 100% reliability rate. EDUCATION Colegio de Montalban Bachelor of Science in Information Technology April 2019 Rodriguez, Rizal TOOLS, SKILLS & INTERESTS ▪ ▪ ▪ Skills: Strategic Planning; Proper Documentation; Adaptability; Customer Service; Problem-Solving Skills; NOC Ticket Handling. Tools & Technologies: Ticketing Systems Management (ZOHO Desk, ConnectWise, ServiceNow, Jira, Confluence); MS 365 Admin, Automate, Trend Micro, Pax8, Egnyte File Server, Active Directory, Ring Central. Interests: Watching Series (Game of Thrones, Silicon Valley etc.), Traveling, Cooking, Video Gaming, Exploring New Coffee Flavors.