Dipesh Das

Headline: Certified Scrum Master | Lean Six Sigma Black Belt | SAP CRM IS-U DM Expert | 20+ Years Driving Agile Transformations & Process Excellence Contact Information: Email:-| Mobile: - LinkedIn: linkedin.com/in/dipesh-das-9314a415 | Location: Kolkata, West Bengal, India Professional Summary: Agile-focused Scrum Master and Business Development Manager with over 20 years of experience leading cross-functional teams to deliver high-impact projects in utility, retail, telecom, and CPG domains. Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP), and Lean Six Sigma Black Belt with expertise in Scrum, Kanban, and SAP CRM IS-U DM implementations. Proven track record of reducing operational costs by 20%, improving sprint velocity by 30%, and enhancing customer satisfaction by 30% through Agile coaching, Lean Six Sigma methodologies, and data-driven decision-making. Adept at facilitating Scrum ceremonies, optimizing meter-to-cash processes, and fostering stakeholder collaboration to exceed business objectives. Core Competencies: • Agile Frameworks: Scrum, Kanban, SAFe, Sprint Planning, Retrospectives • Lean Six Sigma: DMAIC, Root Cause Analysis, Process Optimization • Tools: JIRA, Confluence, Tableau, Power BI, SQL, Excel (Advanced) • SAP CRM IS-U DM: Meter-to-Cash, Billing, Invoicing, Customer Service • Project Management: Agile, Stakeholder Engagement, Backlog Grooming • Data Analysis: KPI Monitoring, Velocity Tracking, Burndown Charts • Leadership: Cross-Functional Teams, Conflict Resolution, Agile Coaching Certifications: • Certified Scrum Master (CSM) | Udemy | Jan 2024 • PMI Agile Certified Practitioner (PMI-ACP) | LinkedIn Learning | Oct 2022 • Lean Six Sigma Black Belt | LinkedIn Learning | Jul 2023 • Jira Proficiency Certification | LinkedIn Learning | 2022 • Digital Transformation & Industry 4.0 | LinkedIn Learning | 2022 • Project Management with ChatGPT - AI for Project Managers | Udemy | 2023 (assumed) • Business Analysis Modeling | Udemy | 2023 (assumed) Professional Experience: Tata Consultancy Services | Kolkata, India Business Development Manager & Agile Project Lead | Apr 2022 – Present • Spearheaded Agile transformations for utility domain projects, adopting Scrum and Kanban to reduce invoicing errors by 20% and boost sprint velocity by 30%. • Facilitated daily stand-ups, sprint planning, reviews, and retrospectives for 5+ cross-functional teams, achieving 95% adherence to sprint commitments. • Optimized SAP CRM IS-U DM workflows, cutting operational costs by 20% and saving $150K annually in meter-to-cash processes. • Collaborated with Product Owners to refine user stories and prioritize backlogs using JIRA, accelerating delivery timelines by 15%. • Mentored 20+ team members on Agile principles and tools (JIRA, Confluence), enhancing team productivity and transparency. Business Analyst | Agile Projects (Utility, Retail, Telecom, CPG) | Mar 2018 – Mar 2022 • Led SAP CRM IS-U DM implementations using Agile methodologies, reducing service resolution time by 25% through iterative development and stakeholder feedback. • Utilized SQL, Tableau, and Power BI to track sprint metrics and KPIs, resolving 95% of billing issues via root cause analysis. • Streamlined contract management workflows, ensuring 95% compliance with privacy regulations using Project Workbench and Prime Portal. SAP Consultant | Energy & Utility Domain | Dec 2010 – Feb 2018 • Managed end-to-end meter-to-cash processes in SAP CRM IS-U DM, improving onboarding efficiency by 30% through standardized documentation. • Reduced customer complaints by 30% by implementing Lean Six Sigma-driven process improvements. IBM Daksh BPO Services Pvt Ltd | Kolkata, India Senior Customer Care Executive | Jul 2007 – Nov 2010 • Championed Agile practices in customer service workflows, resolving 95% of escalated complaints and achieving a 95% customer satisfaction rate. • Coached a 10-member team, enhancing service delivery through iterative process improvements. Bharadwaj Auto Distributors Pvt Ltd | Kolkata, India Accounts Executive | Jul 2004 – Jun 2007 • Managed client relationships and maintained CRM records, generating sales through proactive prospecting and strategic outreach. Key Achievements: • Delivered a 2-year SAP project 3 months ahead of schedule by optimizing sprint planning and resource allocation. • Reduced inventory costs by 15% through data-driven product strategy using Tableau and SQL. • Slashed customer complaints by 30% and improved product reliability with Six Sigma initiatives. • Implemented billing optimization projects, reducing invoicing errors by 20% across multiple domains. Technical Skills: • Agile Tools: JIRA, Confluence, Project Workbench, Prime Portal • Data Analysis: SQL, PL/SQL, Tableau, Power BI, Excel (Advanced) • SAP Expertise: SAP CRM IS-U DM, Meter Data Management, Billing Systems • Methodologies: Agile, Scrum, Kanban, Lean Six Sigma, Root Cause Analysis Education: Bachelor of Commerce (B.Com. Hons.) in Accountancy University of Calcutta | 2003