Dipesh Das

Professional Summary

Certified Scrum Master (CSM), PMI Agile Certified Practitioner (PMI-ACP)®, and Lean Six Sigma Black Belt with 20+ years of experience driving digital transformations across utilities, retail, telecom, and CPG sectors. My expertise lies in bridging Agile frameworks, process optimization, and SAP CRM IS-U DM implementations to deliver measurable business impact—reducing costs by 20%, accelerating delivery timelines by 30%, and achieving 95%+ customer satisfaction rates.

Core Strengths & Impact:

• Agile Leadership: Spearheaded Scrum/Kanban adoptions for 5+ cross-functional teams at Tata Consultancy Services (TCS), boosting sprint velocity by 30% and ensuring 95% adherence to commitments through JIRA-driven backlog management and sprint planning.
• Process Excellence: Leveraged Lean Six Sigma methodologies to cut operational costs by 20% ($150K annual savings) and reduce invoicing errors by 20% via SAP CRM IS-U DM optimizations in meter-to-cash workflows.
• Data-Driven Solutions: Utilized SQL, Tableau, and Power BI to resolve 95% of billing issues through root-cause analysis, slashing inventory costs by 15% and enhancing data transparency.
• End-to-End SAP Mastery: Streamlined contract management and service resolution processes, improving onboarding efficiency by 30% and reducing customer complaints by 30%.

Key Achievements:

1. Delivered a 2-year SAP project 3 months early through optimized resource allocation and Agile sprint planning.
2. Ensured 95% regulatory compliance in contract management using Prime Portal and Project Workbench.
3. Mentored 20+ team members in Agile tools (JIRA, Confluence), enhancing productivity and cross-functional collaboration.

Certifications & Continuous Learning:

• Agile & Scrum: CSM (Udemy, 2024), PMI-ACP® (LinkedIn Learning, 2022), SAFe training (2025)
• Process Excellence: Lean Six Sigma Black Belt (LinkedIn Learning, 2023)
• Technical Acumen: Jira Proficiency, SAP CRM, Digital Transformation & AI for PM (LinkedIn/Udemy)

Value Proposition:

I excel in scaling Agile practices (Scrum, Kanban, SAFe) while aligning technical execution with business goals. My hybrid skills—spanning Agile coaching, SAP CRM IS-U DM specialization, and data analytics—enable me to lead high-impact transformations that reduce costs, mitigate risks, and elevate customer experiences. Eager to bring this results-driven approach to innovative teams demanding rapid, sustainable growth.