Dipeolu Funmilayo

Funmilayo Victoria Dipeolu A dedicated and purpose driven individual who possesses a considerable amount of knowledge regarding customer service and management .I am a customer experience representative, who has experience in tracking all points of customer engagement, addressing customer queries, and identifying ways to improve customer services, having the ability to identify customer needs, and taking proactive steps to maintain positive experiences.I am an energetic presenter and confident communicator with the ability to circulate information in a way that is clear, efficient, and beneficial for end-users. Lagos-- Work Experience Customer Experience Officer Fiberone Broadband - Lagos July 2021 to Present • Continuously build up knowledge about company products and services. • Identify and address customers needs with the aim of complete client satisfaction. • Responding to inbound and outbound calls. • Responding to complaint and ensuring prompt resolution of client either via mail or calls to ensure retention. • Build credibility with customers by engaging with them in approachable, friendly and professional manner. • Follow up with customers for proper satisfaction to ensure good customer retention. • Working with various department to ensure timely resolution. • Onboarding of newly activated customers to the network • Relating with customers by getting their feedback on the installation process, explaining various ways of reaching support centre for any assistance. • Putting effort together to ensure churned clients decrease, active customers are satisfied and renewing while newly activated client have a good experience with the service. Customer service Representative Xgo Finance Limited - Lagos December 2019 to June 2021 • Attending to customers swiftly, passionately and professionally. • Responding to inbound and outbound calls. • Handling customer complaint, provide appropriate solutions and alternative within the time limits. • keeping records of customer interactions, accounts and document. • Resolve customer complaint via Emails or phone calls. • Follow up and verify with the loan officers to get updates of issues relating to customers and next action plan to handle • Process to do a manual settlement to clients when appropriate; • Respond to all the inquiries, issues, or errors related to repayment of customers when required; • Seek ways to continuously improve performance and productivity on the job. Document Management Officer DataMax Files Limited October 2019 to December 2019 • • • • • • Electronic documents conversion Linking of physical and digital records Electronic backup of data Storage of physical records Indexing and batching of document Sorting and preparing of documents for data entry Education Bachelor of science in Business Education Tai Solarin University Of Education 2013 to 2017 Secondary School Certificate Dupmos Comprehensive High School 2005 to 2011 Leaving Certificate Santos nursery and primary school 1997 to 2005 Skills • Critical Thinking and Problem Solving • Technology Use • Ethical Commitment and Trustworthiness • Strong Interpersonal Skills • Ms-word • Ms-excel • Good communication skills Certifications and Licenses Diploma in Customer Service ( Alison) February 2023 to Present Ingenium customer service foundation course September 2023 to Present Ingenium advanced customer centric training November 2023 to Present Certified Customer Service Professional ( NCSA) December 2023 to January 2026 Basic certificate in customer service ( WAACSP) December 2023 to Present Proficiency certificate on CRM tools (WAACSP) October 2023 to Present