Dioza Gonzaga

Dioza P. Gonzaga 10 Years HR – Administrator/Coordinator – Employee Relations Specialist Result-driven professional with proven HR and Admin Coordination, Specializing in Employee Relations. Accomplished organizational goals determining most optimal practices; achieving all objectives and ensuring smooth operations as well as contributing to the growth of the firm. -Philippines QUALIFICATIONS AND SKILLS Well verse in UAE Labor and Freezone Laws and other related government activities. Ability to handle confidential or sensitive records of company and the department including but not limited to employee’s information. Proven team player who works well alone, with little or no supervision, or as part of a group. Result oriented, attention to detail, reliable, solution finder, hard worker, optimistic, enthusiastic, well organize. Excellent problem solving, time management and organizational skills. Strong written and verbal communication skills. Outstanding customer service and phone skills. Proven customer service professional with a desire to help others as a patient advocate. SOFTWARE Proficient in MS Office Word, Excel, PowerPoint Knowledge in Outlook, Oracle Applications, Lotus 6.5, Alpha HRMS. Creative (Video, Photo Editing) - Final Cut Pro X, Adobe Photoshop 2020. PERSONAL PROFILE Personal Details: Female, Married, Filipina, 29th May 1980 Education: Associate in Computer System Design and Programming (AMA CLC), 97-99 TRAININGS & SEMINARS Apr 2016 Synergy Training Al Tamimi Investments Sep 2012 Employment Data Protection GE Oil and Gas ESP (ME) Ltd. Jan 2007 Planning and Development Program M.H. Alshaya Co. L.L.C. Sep 2005 Serving to Succeed through Smart Steps M.H. Alshaya Co. L.L.C. PROFESSIONAL EXPERIENCE June 2018 – CurrentLicensed Financial Advisor/Insurance Agent Part-time JobPru Life UK Philippines Sep 2014 – Oct 2017HR Coordinator - Employee Relations Fulltime AssignmentAl Tamimi Investmentsthrough Pearl Executive SearchJumeirah Lakes Towers, Dubai UAE Nov 2013 – May 2014Marketing AssistantTemporary Assignment Delta Partnersthrough Apple Search & Selection Dubai Media City, Dubai UAE Sep 2011 – Sep 2013HR Coordinator/AdministratorTemporary Assignment GE Oil and Gas ESP (Middle East) Limited through DulscoOilfield Supply Center, Jebel Ali Freezone, UAE Dec 2010 – Feb 2011 HR Administrator/Assistant Temporary Assignments Dec 2009 – Feb 2010Wood Group ESP (Middle East) Limitedthrough KershawLeonard May 2009 – Aug 2009Oilfield Supply Center, Jebel Ali Freezone, UAE May 2008 – Oct 2008 Jun 2010 – Jul 2010Office Administrator/Front Desk Temporary Assignments Glencore International AGthrough KershawLeonard Twin Tower, Sheikh Zayed, UAE Feb 2010 – Feb 2010Office Administrator/Front DeskTemporary Assignments Wood Group Engineer Servicesthrough KershawLeonardOilfield Supply Center, Jebel Ali Freezone, UAE Sep 2009 – Nov 2009Office Coordinator Temporary Assignments Rolls-Royce International Ltd.through KershawLeonard Dubai Airport Freezone, UAE Feb 2009 – Mar 2009HR Project AdministratorTemporary Assignments British American Tobacco FZ L.L.C.through KershawLeonard Dubai Media City, Dubai UAE Aug 2005 – May 2007HR Administrator/Assistant Fulltime AssignmentM.H. Alshaya Co. L.L.C.Direct Hire Airport Road, Deira, Dubai, UAE 2000 - Jun 2003Gov’t Representative/Shop FacilitatorFulltime Assignment Palace Computer TradingDirect Hire Philippines DUTIES AND RESPONSIBILITIES Pru Life UK, Philippines (Financial Services Company subsidiary of Prudential Plc UK) Helping clients regarding their financial planning needs and priorities. Offer solutions such as investment, life insurance, critical illness, retirement fund, discipline savings, kid's education, estate planning, and wealth management, among others. Helping spread the importance of financial literacy. Al Tamimi Investments (Holding Company) Work closely with the PRO - Public Relations Officer on visas and related government transactions and issues to ensure compliance with UAE Labour and Freezone Immigration Laws. Ensure Labour Contract, Visa amendment, Change Status, Outpass are issued to the employee on time, and return to the PRO the same day. Ensure that the employees have completed medical tests, Occupational Health test (for employees working in food business only) and Emirates ID biometric tests. Serve as an intermediary between the PRO, employees, and managers for effective and smooth transactions. Time to time follow up of the submitted applications from governing authorities as well as the PRO, and provide updates to managers and employees. Enquire directly via phone or search online for current updates of the UAE Labour and Freezone Immigration Laws, procedures, and requirements to avoid rejection and delays of any application submitted. Arrange flight bookings, hotel reservations, pick up and drop off vehicle for the onboarding candidates from outside the country as needed. Advice and provide Finance Team/Payroll Specialist set of required documents for the new employees joining to include in the payroll and resigned or terminated employee’s departure information to settle the end of service benefits with supporting email confirmation from the Managers or HR Director or CEO. Request Finance Department for visa fee and bank guarantee for visa applications. Handle staff queries related to company policies and procedures, visas, and other government-related issues. Provide advice, assistance to resolve grievances, and complaints. Escalate any issues to the HR Director to CEO as required. Advice or support the HR team members of a subsidiary whenever required. Maintain and update employee records, trackers to monitor the progress of the onboardings, renewals, and cancellations from start to end. Submit a monthly headcount report, attrition rate, and recruitment overhead cost to the HR Director. Maintain employees’ personnel files and develop an effective up to date filling system and ensure appropriate security for all HR related information including hard files, soft records, and company’s system software HRMS. Point of contact for all bank’s employee verifications and letter requisitions. Provide letters to employees’ request such as NOC’s, Salary Certificates, Salary Transfer Letters, Employment Certificates, and Experience Letters. Review, edit and issue Offer Letters, Employment Contracts, Amendment of Employments, Confidentiality Agreements, Non-Disclosure Agreements, Termination Letters, and so as per management advice. Perform other related adhoc duties as required. Support employees with their Medical Insurance enquiries or underlying issues whether claims or medical reports, enrollments, cancellations, and renewals. Ensure Headcount Requisition Form is filled by Managers and approved by the CEO before recruitment. Conduct pre-employment Background Check/Reference Check which include contacting previous employers for references. Conduct a brief orientation with the new joiners on their first day providing brief overview about the company, policies, joining/deployment date. Cross check the rest of the onboarding requirements are complete. Welcome new employees to the organization by sending a welcome email, notifying all company departments. Complete forms and notify the insurance provider of the employees’ inclusion and deletion from the medical insurance policy. Prepare Notice of Termination Letter or Dismissal and Final Settlement as per UAE Labour Law. Ensure that the acknowledge copy is provided to Finance Department for release of payment without a delay. Prepare Disciplinary / Warning Letters per HR Director’s advice. Conduct exit interview and complete necessary exit formalities. Delta Partners Group (Capital Market Company) Responsible on encoding all costumers/partners details manually on the system called Oracle Fusion. Finalize partners contacts/details are correctly encoded manually before uploading in the system. Using all sources like websites and press releases. GE Oil and Gas ESP (Middle East) Limited (Petroleum Division of General Electric) Responsible for all Human Resources activities for the company. Provide advice, assistance and follow-up on company policies, procedures, and documentation while ensuring the delivery of a quality HR services. HR Data Management Raise various Workflow Flow Form request through company system including but not limited to modify an existing record, offer letter request, inherit a new record/onboarding, end of employment/off boarding, document storage and modify org, payroll and company-based locations. Update HR database records and compiles reports from database. This includes Leave record, Company accommodation, Requisitions, Service awards, Employee master data, New joiners, Leavers and Workflows. Maintain employee files and develop an effective up to date filing system in place which is accessible to team members at all times. Compile information and documents for internal and external audits, related data requirements. Candidate/New Joiners Handles sourcing candidates, screening CVs as per company department heads requirement, and interviewing and confirming interview/employment through phone. Sending email confirmation and rejection letters. Confirm interview schedule and provide appointment details with candidates. Create an offer letter for the selected candidates. Ensure background check process is in place and completed at target given time. Arrange and coordinate with the reception with the new hire flight and hotel booking. Arrange appointment for employee’s medical and Emirates ID biometric test for visa purpose. Assist with the orientation process of new hire, ensuring all relevant paperwork has been submitted till end course. Group Life & Medical Insurance Medical insurance plan administration and follow up involves renewal of medical policy, medical claim, enrollment and cancellation of membership. Group life plan administration and follow-up involves keeping updated census of joiners and leavers for renewal of plan and cancellation of membership. Visas and Related/Gate Passes Coordinate with Oilfield Supply Center on visa applications, cancellations and visa transfers. Request OSC for an update or new government regulations and issues related to visa processes and others. Organize gate pass application and renewal. Administration/Support Request Service Awards for employee’s long service retention in the company and follow-up on gifts & issues. Attend to routine queries and follow-up on support matters for Artificial Lift employees such as employee verification calls from banks etc. Provide company letter, sponsor letter, NOC, salary certificates as per employee’s request. Provide support on other adhoc requests from HR team. Prepare Holiday Memos and other Payroll Liaise with payroll on monthly payroll processing for facility staff including staff accommodation, payroll adjustment and end of service settlement. Verify invoices and forward to accounts for services rendered by the manpower provider and insurance company. Wood Group ESP (Middle East) Limited (Petroleum Company acquired by General Electric) Assist with the orientation and induction for new hires, including ensuring all relevant paperwork has been submitted. Coordinate the visa process, visa and passport renewals, medical application and gate pass of the staff. Keeping updated on Immigration/Labor changes and new rules with regards to visa processing. Arrange and provide the staff an assistance to move to the staff accommodation. Undertake general support on all areas of HR functions including correspondence, administration related to benefits, leave computation, file maintenance and HR database). Prepare Bank Letters, etc. as requested by staff. Created and maintaining staff service awards tracker of all GCC employees, staff employment history, and leave records such as annual and sick leave. Collect, sort and keep CV’s accordingly. Glencore International AG (Commodity Company) Wood Group Engineer Services (Middle East) Limited (Energy Services Company) Rolls-Royce International Limited ( Aerospace, Defence, Energy, Marine) Managing daily office operation and general administrative duties. Responsible on ordering pantry supplies and office stationeries. Arrange hotel reservations and airline bookings, organizing conferences, handling non-routine information and working independently within a team on different projects. Manage all business correspondence, reroute incoming calls to appropriate management, handling couriers and general office administration. Keeping the Managers diary updated. British American Tobacco FZ LLC (Cigarette Manufacturing Company) Support the HR team on data management includes filing, encoding employee datas on the system. M.H. Alshaya Co. LLC (Retail Company) Recruitment Responsible for H&M, Footlockers, Le Pain Quotidien employee within UAE. Undertake general and specialized administrative support within the Regional HR team. Collect, sort and keep CV’s accordingly and conduct telephone interview and shortlist candidates as per required position. Assist with the orientation and induction for new hires, including ensuring all relevant paperwork has been submitted and assure that staff had undergo Alshaya Training. Maintain recruitment related and general HR records and filing. Maintain a tracking sheet according to the file and prepares standard contracts, documents, interview schedules and correspondence. Arrange appointments, and liaises on travel, and all other general support. Employee Relations & Government Services Responsible for Coast, Ciao Magre, Elina Miro, Peacocks, Oasis, Claires, Oltre, Wallis, Topshop, Topman, River Island, MotherCare, Dorothy Perkins, Evans, Milano, MAC, Pearle Optics and Boots employees within UAE. Facilitate proper documentations to PROs for Work Permit, CID, Labor Contract/Card, Residence Visa, Advantage Card, Medical and Health Card application and all renewal and related government processes. Undertake general responsibilities on visa transfer of employees under family sponsorship to company. Prepare and issuance of Disciplinary / Warning Letters. Process cancellation documents for resigned/terminated employee. Prepare Bank Letters, etc as requested by staff. Assist new hired staff in opening new bank account. Maintain a tracking sheet according to staff file. Provide assistance/respond on staff, store managers and operations inquiries from time to time.