Dionmar Tubal Bonje

Dionmar T. Bonje Address: Mobile No.: Whatsapp / Viber : Email Add: Jabriya, Kuwait-- Career Objective ________________________________________________ To use my skills in the best possible way utilizing proficiency in Technical Support and Customer Services tasks with excellent communication and organization skills in order to run smooth managed operations. Capabilities & Skills ______________________________________________  Excellent Knowledge in Technical Support, I.T troubleshooting, Small Office and Home Internet network.  Great Customer Service and in Practicing Zero Tolerance in providing necessary assistance with each customer.  In depth knowledge of Microsoft Office suites (MS Word, MS Excel and MS PowerPoint), also knowledgeable to basic AVAYA commands, Quick learner of new software applications and other internet telephone operations.  Organized and multi-tasking ability to handle multiple priorities.  Good judgment, decision making and problem solving skills, able to work under pressure, time constraints and handle regular activities.  Ethical, Adaptable and flexible.  Professional in English verbal/written communication skills with proficiency in spelling and grammar. Employment Record ______________________________________________ Company: Bedirian Interior and Architecture Rumaithiya, Kuwait Decamber 2019 – Up to present Nature of Business: Architecture and Planning Position: Accounts Admin Responsibilities:               Respond to questions of visitors and guests and provided relevant information. Typed, formatted, proofread, and edited mail and other documents. Prepare quotations, invoices and receipts for transactions. Update and maintain office finances such as Petty cashes, incoming and outgoing expenses. Answer telephone calls and emails. Update and maintained office files, folders, record, correspondence, and database systems. Manage incoming and outgoing mail. Organize files, folders and office records. Supervise meeting schedules and calendars. Keep records of company transactions and office activities. Arrange meetings and appointments. Perform additional tasks given by managers. Order materials, supplies, and services. Utilize general office equipment, including fax and photocopy machines. Company: Embassy of the Kingdom of Eswatini (before Swaziland) Al-Siddiq, Kuwait City April 2017– December 2019 Nature of Business: Ministry / Government Position: Liason / Driver Responsibilities:  Drive the Head of Mission vehicle and other official vehicles as directed.  Maintain High Commission vehicles in a roadworthy and clean condition.  Ensure High Commission vehicles are serviced at regular intervals and in accordance with manufacturer specifications.  Collect and deliver official correspondence and undertake other errands to a number of locations in Kuwait.  Assist with transport and logistics during Swazi visits/delegations to Kuwait.  Process incoming and outgoing mail and manage receipt and dispatch of the diplomatic mail bag, including maintaining appropriate records.  Undertake other duties or administrative/clerical tasks as directed. Company: Fast Control Salmiya, Kuwait January 2016 – March 2017 Nature of Business: Human Resource Position: Office Clerk / Encoder Responsibilities:     Respond to questions of visitors and guests and provided relevant information. Typed, formatted, proofread, and edited mail and other documents. Answered telephone calls and emails. Updated and maintained office files, folders, record, correspondence, and database systems  Managed incoming and outgoing mail  Kept records of company transactions and office activities Company: VXI Global Holdings Bajada, Davao City Philippines January 2011 – December 2014 Nature of Business: Business Process Outsourcing (Offshore Call Center) Position: Subject Matter Expert / Senior Technical Support Expert Responsibilities:  Second to the supervisor, provided real time reporting and updating score cards of the agents.  Provided coaching and strategic planning for agents who are struggling with their monthly score cards.  Provided real time support to agent's queries while getting them updated with their hourly scores.  Coordinate with the supervisor to improve team's score.  Provided forecast for call volumes and major issues the team might encounter.  Took escalation calls for complicated issues and Level 2 concern. Company: Synnex ‐ Concentrix Damosa IT Park, Davao City Philippines January 2011 – December 2014 Nature of Business: Business Process Outsourcing (Offshore Call Center) Position: Technical Support Expert Responsibilities:  Provided First Line of Technical Expertise for a globally known Router brand Linksys powered by Cisco and D-link.  Assisted customers calling in needing help in configuring and fixing router problems (weak wireless signal, intermittent connection, dropping off of DSL line etc.)  Troubleshoot and Configured Power line Adapter and Wireless Extender & Range Booster.  Assisted customers in Installing Wireless adapter and IP Cameras Company: Sutherland Global Services Bajada, Davao City Philippines May 2008 - November 2009 Nature of Business: Business Process Outsourcing (Offshore Call Center) Position: Technical Support Representative / Customer Service Agent Responsibilities:  Provided first line of over the phone technical support for a U.S. based Internet, Cable and VOIP Provider AT&T.  Assisted customers calling in needing help regarding Internet issues (slow connection, wireless connectivity and intermittent connection etc.)  Assisted customers with issues regarding their Cable reception, no channel information and Picture pixelating problems etc.)  Assisted customers having issues with their VOIP phone (line dropping, not getting reception, cannot make outbound calls etc.)  Provided Information to customer regarding their bill and their monthly charges.  Dispatched Field Technicians to customer's houses with issues that cannot be resolved over the phone. Educational Background ___________________________________________ College: Philippine College of Technology Davao City Philippines Graduate: Computer Technology 2005 – 2009 College: Holy Cross of Davao College Davao City Philippines Undergraduate: Mass Communication 2004 – 2005 Secondary: Holy Cross of Mintal Mintal, Davao City Philippines High School Graduate 2000 – 2004 Primary: Vinzons Elementary School Davao City Philippines Salutatorian 1994 – 2000 Personal Data ____________________________________________________ Date of Birth: Nationality: Place of Birth: Civil Status: December 18, 1987 Filipino Davao City, Philippines Married