DIONE DAYDAY
P4 B1 L4 Deca Homes Tungkil Minglanilla Cebu 6046 - -
EXPERIENCE
Azpired Inc. June 2016 – December 2016
Customer Service Representative Park Centrale, Cebu City
Took incoming calls from customers for Taxicab requests based in Ontario Canada.
Filling in Pick-Up and Drop-Off points and generating Fare for customers to know.
Familiarized with common city addresses for quicker support and save Average Handling Time for the client’s interest.
Sykes Asia, Inc. January 2017 – December 2018
Customer Service Representative/ Technical Support Panagdait, Mabolo, Cebu
Worked in a telecommunication account that supports millions of customers in the USA.
Handled different and difficult customers with different issues. Covered technical troubleshooting for mobile phones that includes network, calling, SMS, etc.
Fetching customers for Auto Payment enrollment.
Accenture, Inc. February 2019 – December 31, 2022
CSR/TSR/ Tier 2 Support Robinsons Cybergate, Fuente Osmena
Supported Google Store (E-commerce account) account as a Tier 2 level customer service representative that handles issues related but not limited to: orders, sales, shipping, technical issues, escalation, etc.
Learned various types of information to be a Tier 2. Handled phone calls, chats, emails, and escalations.
Learned to be flexible and adaptable to any updates as the account is constant change.
EDUCATION
Lipata Central School
Elementary2003 – 2009
Saint Scholastica’s Academy – Tabunok
Secondary2009 – 2013
Cebu Institute of Technology - University
Bachelor of Mechanical Engineering
4th year standing2013 - 2018
SKILLS
1. Able to communicate with US customers clearly. Ability to do proper rapport.
2. Organizing repetitive and non-repetitive tasks using a spreadsheet. Ability to use Gantt chart for non-repetitive/new tasks.
3. Phone Chat and Email management.
4. Ability to adapt and read people socially and make an appropriate response to have a productive conversation and positive relationship.
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