Dione Alec Gorumba

DIONE ALEC GORUMBA Block 4 Lot 7, Long Beach Drive, Camella Ridgeview 1 Tunasan, Mun�nlupa City -)-CURRICULUM VITAE WORK PROFILE CUSTOMER SERVICE REPRESENTATIVE • • • • ALORICA BY THE BAY Seaside Blvd, Pasay, Metro Manila Handled Health care account Taking Inbound and Outbound phone calls Assis�ng the customer by providing the coverage and informa�on of their plan Provides excellent and quality phone calls. • December 2019 March 2021 SUPERVISOR ALORICA BY THE BAY Handled Irate customers Provides Excellent and quality phone calls Mee�ng customer sa�sfac�on Handled Agents and mee�ng KPI’s March 2021 – October 2021 • • • • • US RECRUITMENT / RECRUITING SUPERVISOR IQOR Tagapo, Sta.Rosa Laguna • • • • • • GENPACT Handled Different Sites that are based on US Taking Inbound and Outbound phone calls Assis�ng candidates regarding their concern with their applica�on Conduc�ng Ini�al Interviews Handled Sourcing Specialist November 2021 – September 2023 BANKER/CSR Northgate Alabang, Mun�nlupa • • Handled Inbound phone calls from customers Assis�ng and providing resolu�ons in a �mely manner • December 2023 – July 2024 JOB ACHIEVEMENTS • • • • • • Consistent having perfect score in the quality monitoring Ge�ng commenda�on calls due to effec�ve/efficient call handling Passing NPS scores the en�re employment in the company Promoted to Team Leader Consistently mee�ng the team’s KPI Promoted to Supervisor and Recruitment Supervisor EDUCATION PRIMARY SCHOOL: • Tunasan Elementary School (2005 – 2011) SECONDARY SCHOOL: • Mun�nlupa Na�onal Highschool (2011 – 2015) K12 SCHOOL: • Mun�nlupa Na�onal Highschool (2015 – 2017) PERSONAL INFORMATION • In case of emergency, please no�fy Mr. Denver Audre Gorumba -) I hereby cer�fy that the facts contain in this curriculum vitae are true and correct to the best of my knowledge. DIONE ALEC GORUMBA