Dione Alec Gorumba

7 years of experience in the call center industry, including roles as a representative, supervisor as well as 1 year of experience as a virtual assistant handling appointment setting I have honed strong communication and problem-solving skills, consistently providing exceptional customer service in fast-paced environments. My journey has been marked by a natural progression from frontline agent to supervisor, where I took on leadership responsibilities, coaching team members, and optimizing performance. Over the past year, I expanded my skill set as a virtual assistant, specializing as an appointment setter. This role allowed me to further develop my organizational and time management abilities while efficiently coordinating schedules and managing client relationships remotely. My diverse experience has equipped me with the flexibility and expertise to excel in various customer service and administrative roles.