Aathhini Adithan
Address: Wangsa Maju Sekyen 1,Kuala Lumpur
Phone: 012 -
Email:-
Career Profile
Executive with 10 years of experience in research conduct, content writing, analytical skill, social media management, implementing and developing administration procedures, customer service programs for various organizations in the manufacturing, retail and educational sectors. Conceptualized and optimized business processes, policies development in line with company regulations in team ranging from 5 – 350 people.
Core competencies include Communication Skills, Critical Thinking and Analytic Skills, Data Analysis, Research Skill, Presentation Management, Organization Skills, Filing Management, Social Media Platform, MS Office.
Career Highlights
Lead copywriter for Ticklish Ribs and 'Wiches Restaurant.( https://aureliacrystal.contently.com/)
Organized and led a team of 10 people to conduct a fundraiser activity in Oct 2017 as and part of an ambassador for the Thomson Reuters Foundation programme.
Maintained a 4/5 performance achievement 3 years in a row.
Published short stories in a Nutmag Zine.
Guest Writer for the website anythinglah.com
Professional Experience
Torpedo Ideas (M)SDN BHD, Kuala Lumpur July 2019-Current
Marketing and advertising company based in Malaysia.
Copywriter
Create and develop content for various client ranging from F&B to electronic industry.
Created and developed ideas, copies and creative contents for each client.
Executed and coordinated the creative process and advertisement production phase of an average 10 adverts each month.
Monitored and ensured 100% accuracy of creative content.
Created, curated and maintained social media presence of client.
Consulted and communicated with Creative Director on the creative process.
Thomson Reuters, Penang May 2016 – June 2019
Leading research organization in Penang.
Research Analyst
Provided research expertise in interpreting data and information related to target market and operations.
Conducted research on political structure and assessed risk environment.
Analyzed and collated data from sources and references to produce report.
Forged and maintained a working relationship with international research colleagues.
British Council Malaysia, Penang July 2012 – April 2016
United Kingdom’s international organization for cultural relations and educational opportunities.
Customer Executive
Maintained the smooth running of the front office in attending potential customers inquiries.
Increased the rate of customer satisfaction by 80% by reducing average feedback
duration by 50%.
Coordinated travel and accommodation arrangement.
Liaised with Department Head with related administrative and organizational
Requirement.
The Stores (M) Sdn Bhd, Ipoh May 2010 – June 2012
One of the largest chain stores in Malaysia
Team Lead (Customer Service/Admin Support)
Worked together with the outlet manager to ensure a smooth operation process.
Coached and trained new staff in customer service and achieved 80% satisfaction in Mystery Shopper Programme.
Supervised and mentored around 10 staff to enhance customer satisfaction by 90%.
Identified new trends and kept updated with market demands.
Maintained and sourced stationery and office equipment’s to ensure adequate stock
Balance.
Hiring and recruiting.
Education
Bachelor in English Studies, Wawasan Open University
Volunteer Service
Teaching kids from Year 6-9 English reading and communication skills.
References
Available upon request
