Dinah Mae Caño

Dinah Mae Caño Address: House #832, Phase 2, Union Village, Mankilam, Tagum City Email:-Contact Number:- Skype ID: panggikay _____________________________________________________________________________ Objective: I want to establish an enjoyable career for myself as one of your employees which my capabilities and qualities can be applied best to help build the success of the company and my coworkers while I experience advancement opportunities. Education: (Vocational) Tagum City Institute of Technology Foundation, Inc. PC Operation (Computer Secretarial) – Front Office Services- (College) University of Mindanao Tagum College Bachelor of Science in Accounting Technology- Attainments:      Passed the National Certificate Level II of PC Operation from TESDA Started and finished Vocational Education as a scholarship grantee of the Municipal Office in Maco, Compostela Valley Province (MMSG) Studied college as a scholar of the Provincial Office of Compostela Valley Province (CVSP) Trained as Tier 2 Technical Support Recognized as Top Chat Agent for a few consecutive months Work History: 1. May 2010 - May 2011 Company: Homerand Business Link, Inc. Position: Sales Development Assistant Description: Sales representative of a direct selling company Responsibilities: - Process orders for the items ordered by customers - Release orders to the customers 2. August 2011 - December 2011 Company: Apex Mining Company Position: Office Secretary Responsibilities: - Encodes daily usage of items in the mine site - Encodes daily reports of the supplies - Submits daily reports to the Finance Department 3. March 2012 - January 2014 Company: Sutherland Global Services Position: Consultant Responsibility: Answer phone and chat queues as a technical support representative for AT&T and AVG. 4. July 2014 - May 2015 Company: Siblings Solutions Position: Consultant Responsibility:  Answer phone calls and emails as a customer service representative 5. November 2016 – January 2018 Company: Sidekicks Position: Customer Service Representative (Homebased) Responsibility:  Assist customers via email/chat  Track order shipment  Troubleshoot technical issues with the product  Provide general information related to the product Skills: - 60 WPM typing skills Professional in interacting with customers and fellow employees Flexible in work environment and schedules Can follow instructions given by head Can easily be trained and do multitasking Knowledgeable with Microsoft Office applications Has good English communication skills