Dinah Ebiere Ekundayo

Phone Number- Email- Dinah Ekundayo Address Throsby 2914 A highly motivated and results-driven professional with experience in data collection, complaints resolution, Strategic and innovative leader who pays attention to details and thrives on the opportunity to excel and deliver. Dedicated and technically skilled with a versatile administrative support skill set developed through experience as Travel Coordinator, Customer Service Associate, Administration and Education. SKILLS • • • • • Team building & Supervision Administrative Support Office Administration Inventory management Case Management/Triage • • • • • Customer Service Management Data Entry MS Office Suite Presentation Complaint Resolution EXPERIENCE Complaint Officer Commonwealth Ombudsman, ACT • • • • • • Dec 2023 - Present Communicate promptly with complainants - verbally and in writing Demonstrate a commitment to quality customer service – returning calls quickly, taking time to speak with complainants and explain progress on their complaints Contribute to a culture of continual improvement by offering and seeking constructive feedback and reporting systemic issues to my supervisor. Data Entry Complaint Assessment and Triage Engaging the usage of various applications like Resolve, Power BI, Objective CRM etc to determine appropriate pathway for student redress. WHS Officer/ Second In Charge Gungahlin Montessori Academy, ACT • • • • • • Oct 2022 - Dec 2023 Support/Train Staff in understanding, designing, and implementing the Early Years learning Framework and Montessori curriculum Support the Director to ensure health, Safety and wellbeing of all enrolled children, Staff and Volunteers at the service Prepare the Service to undergo the National Quality Standard assessment Provide ongoing support and assistance to the management team in all areas of administrative procedures, curriculum development, and any other areas needed Conduct Centre tours and positively promote the service Ensure all checklists and compliance records are complete. Administrative Coordinator Not On My Watch NFP Organization, ACT Aug 2023 - Oct 2023 • • • • Delegating tasks and ensuring that they are completed in accordance with existing policies and procedures Handling basic office duties, Data entry and reporting and responding to emails Answering questions and finding information for employees, vendors, clients, and lenders Assisting with special projects, such as process improvements and budget development. Customer Contact Officer SERCO | WFH Locations, ACT • • • • • • Manage appointments, enquiries or complaints from customers or clients Accurately and efficiently address any issues or disputes with customers Complete administrative duties such as data entry, order processing and follow up calls Managing complex inbound enquiries and measured against consistent KPIs Logging detailed interactions for all tasks and actions accordance to policy and procedure Servicing customer inbound calls on behalf of an Australian Government department. Educator Sage Education and Care, ACT • • • • • • Assist with the implementation of daily routines and use routine times as opportunities for learning Engage in critical reflection and evaluation of children's learning and this is used as a primary source of future planning Ensure that the environment is safe, supportive, stimulating and educational for children Respond positively and consistently to children's additional needs and requirements diet/allergies and others Ensure a high standard of hygiene is maintained in compliance with procedures and policies. • Evaluated online web content according to detailed criteria Reviewed, evaluated and rated web content via annotation tools Reviewed and rated web content using a web application to support the measurement of search data relevant for evidence link. May 2017 - Nov 2018 Monitored student progress through data analysis and regular assessment reports Coordinated professional development activities for faculty members to strengthen their instructional skills Analyzed data from surveys or focus groups conducted among students or parents to gain insights into school operations Planned school excursions and other social activities. Client Travel Consultant DakkadaTravels and Tours Services, Dubai • Oct 2018 - Feb 2019 Analyzed data from surveys and focus groups to identify areas of improvement in products or services School Administrator Blooming and Brainy kids Montessori School • • • May 2019 - Apr 2021 Contribute to the planning, implementation, evaluation and reflection of programs which reflect the emerging skills and interests of children Independent Consultant Appen • • • • Jun 2021 - Apr 2022 Provided advice about passports and visas and help in the visa process Jan 2014 - May 2017 • • • • Recommended and arranged catering for clients if requested Assisted individuals and groups in planning, organizing, and booking travel Conducted research according to the requirements of the client and get the most affordable deals Monitored, advised, and prepared client on weather conditions. Receptionist & Travel Coordinator Seadrill Management AME, Dubai • • • • Dec 2013 - Jan 2014 Answered and screened incoming telephone calls, determined purpose of calls, and forwarded calls to appropriate personnel or department Received and prepared parcels to be mailed and sent shipment Attended to meeting room requests and assigned them accordingly based on availability Liaised with travel agency to coordinate travel, hotels and airport transfers fo change and other Staff and logs this on the staff travel tracker. Customer Service Administrator Leadway Pensure PFA, Calabar • • • • • Aug 2011 - Aug 2013 Educated walk-in customers and via phone calls/emails on how to maximize LPPFA products Educated and guided customers' especially prospective retirees on benefit administration process and withdrawal requirements Followed up on unfunded and partially funded accounts from organizations Supported sales team in handling presentations and CRM Sessions Sent out introduction letters, Customer relationship Management request letters and proposals to organizations. EDUCATION Diploma in Early Childhood Education and Care Australian College of Skills and Education Jan 2021 Bachelor of Education in Educational Technology University of Calabar, Nigeria Mar 2006 CERTIFICATIONS • • Working With Vulnerable People (WWVP) Working With Vulnerable People (NDIS • • Responding to child abuse and neglect Emergency first aid response in education and care setting (HLTAID004) check) • Child protection REFERENCES Blossom Anyimba-Cooley Not On My Watch NFP Organization Marie Thanna Guanzon Gungahlin Montessori Academy Phone Number - Phone Number - Email- Email-