Dinah Ebiere Ekundayo

I am someone who is passionate bout excellent service delivery, A lifelong learner and a stickler for details.

In my role as a Complaint Officer at Commonwealth Ombudsman, I demonstrate exceptional skills in managing and resolving a wide range of complaints. I consistently exceeded performance targets by employing a combination of active listening, analytical thinking, and effective communication. I am adept at conducting thorough investigations, analysing evidence, and collaborating with relevant stakeholders to reach fair and impartial resolutions.

One of my key strengths is my ability to maintain a high level of professionalism and empathy when dealing with complainants. I understand the importance of providing clear and concise information, managing expectations, and ensuring that individuals feel heard and respected throughout the resolution process. I believe this approach aligns with your company, and I am enthusiastic about contributing to the continued success of your team.

At the Commonwealth Ombudsman's, we are committed to promoting accountability, integrity, and fairness in public administration.

As an Administrative Coordinator at a non-profit organization, I developed proficiency in multitasking, project coordination, and administrative support, contributing to the successful implementation of various initiatives. My tenure as a Customer Contact Officer at SERCO enhanced my communication and customer service skills, providing me with the ability to navigate complex inquiries with tact and efficiency. Furthermore, my role as an Independent Consultant at Appen allowed me to work independently, manage projects, and contribute to the improvement of online data evaluation.

I am excited about the prospect of bringing my diverse skill set to work, contributing to the company's success, and embracing new challenges. My ability to adapt quickly, collaborate effectively, and leverage my unique experiences will enable me to make a positive impact on any team.