Dike Roseline

DIKE ROSELINE CHINONYE LAGOS STATE, NIGERIA. - |-PROFESSIONAL SUMMARY Highly organized and detail-oriented Customer service support professional and administrative assistance with over 3 years of experience providing timely and effective assistance while efficiently managing administrative operations to clients across diverse channels. Skilled in handling customer satisfaction through clear communication and problem solving. Proven ability to manage high volume environments while maintaining accuracy and professionalism. Adept at handling clients inquires, resolving issues and supporting daily office functions with professionalism and discretion using customer service tools and systems to streamline service delivery and enhance client experience. Proficient in Email management, Appointment Setting and Scheduling, Travel/Meeting Booking, Data Entry and Reporting, Document Management, Microsoft Office Suite, Google Workspace, Live chat, Microsoft Teams, Zoom and CRM Software like HubSpot, Freshdesk and Zendesk. A fast learner, eager to develop skills in remote Customer Service Support and Administrative Assistance. Committed to delivering accuracy, efficiency, and excellent service in every task CORE SKILLS & COMPETENCIES ● Effective verbal and written communication skills (English proficiency) ● Customer Relationship Management (CRM) ● Ability to manage high-pressure and ambiguous situations ● Detail-oriented with excellent organizational skills ● High integrity and ethical decision-making abilities ● Ability to work both independently and within a team ● Customer Satisfaction and Retention PROFESSIONAL EXPERIENCE Career Crafters Academy - Customer and Administrative Support -Remote (March 2025 – Present) ● Provide responsive and empathetic customer service through email, live chat, and phone channels, utilizing Freshdesk and Zendesk to manage inquiries and resolve issues efficiently ● Assist in maintaining accurate records and internal documentation using Google Sheets and Microsoft Excel, ensuring data integrity and quick access for team members ● Support course enrollment processes and respond to program related queries with professionalism and clarity, maintaining high customer satisfaction ● Schedule meetings, coordinate virtual sessions, and manage calendars using Google Calendar and Microsoft Outlook ● Communicate effectively with teams via Slack, Zoom, and Microsoft Teams, ensuring seamless information flow ● Track daily tasks and internship projects using Asana, helping streamline workflows and meet performance goals ● Contribute to the preparation of reports, training materials, and administrative documents using Microsoft Word and Google Docs ● Demonstrate flexibility and initiative environment while providing remote support as needed Springfield Academy, Lagos – Customer Service Representative-Hybrid (Feb 2021 – Dec 2024) ● ● ● ● ● ● ● Delivered prompt and professional support to customers via email, phone, and live chat using Freshdesk Resolved a high volume of inquiries related to service issues, billing, and account updates Collaborated with internal teams using Slack, Zoom, and Microsoft Teams to escalate and resolve complex issues efficiently Maintained accurate and up to date customer records and case documentation using Google Sheets Assisted in administrative duties including scheduling, document preparation, and database updates through Microsoft Excel, Google Calendar, and Word Prioritized daily tasks and tracked service performance using Asana to meet Key performance indicators and improve workflow Supported remote and in-office teams, demonstrating strong adaptability in a hybrid work environment Greater Scholars International School, Lagos – Classroom Teacher/Administrator (May 2017 – Dec 2020) ● ● ● Managed communication between parents, students, and staff, ensuring smooth daily operations Organized and maintained student records and schedules Assisted in resolving administrative issues with initiative and problemsolving skills Manos House School, Lagos – Subject/Classroom Teacher (Jan 2016 – Aril 2017) ● Taught and mentored students, fostering an interactive and engaging learning environment ● Developed and implemented lesson plans tailored to student needs ● Assisted with student performance tracking and report preparation Great Golden Star Group of Schools, Ogun State (NYSC) – Subject Teacher (Nov 2014 – Oct 2015) ● ● Delivered engaging lessons and monitored student performance Facilitated student development through interactive and innovative teaching methods Nigeria National Petroleum Corporation (NNPC), Lagos Zone Medical Services – Intern (Apr – Sept 2013) ● ● Assisted in medical laboratory operations, performing sample testing and documentation Gained hands-on experience in medical research and laboratory procedures ACADEMIC QUALIFICATION Career Crafters Academy Digital Skills 2025 Corona College of Education, Lagos Professional Diploma in Education (PDE) 2024 Ajayi Crowther University, Oyo, Oyo state B.Sc Biochemistry 2014 Second Class Upper Division PROFESSIONAL QUALIFICATION Teachers Registration Council of Nigeria (TRCN) TECHNICAL SKILLS ● Microsoft Office (Word, Excel, PowerPoint) 2024 ● Google Workspace (Docs, sheet, Calendar) ● CRM tools (HubSpot, Freshdesk, Zendesk) ● Project management tools (Trello, Asana) ● Internal Communication platforms (Slack, Loom, Zoom, Microsoft Teams) LEISURE ACTIVITIES Reading, Baking, Learning and Meeting People REFERENCES Available upon request