Dijeh Chinenye Gloria

DIJEH CHINENYE GLORIA Lagos, Nigeria Customer Support Representative / Sales Executive PROFESSIONAL SUMMARY Customer Support & Sales professional with 9+ years of experience assisting customers, resolving issues, supporting sales processes, and working with CRM tools to ensure excellent service delivery. Skilled in communication, multitasking, problem■solving, and maintaining accurate customer records while improving customer satisfaction and team efficiency. TOOLS & TECHNOLOGIES Customer Support Tools: HubSpot Service Hub, Zendesk, Freshdesk, WhatsApp Business, Google Workspace, Microsoft Office Suite Sales & Outreach Tools: HubSpot CRM, Zoho CRM, Apollo.io, Lemlist, LinkedIn Sales Navigator, Email Outreach Tools CORE SKILLS Customer Support • CRM Management • Call, Email & Chat Support • Sales Outreach • Lead Follow■up • Complaint Resolution • Documentation • Data Entry • Reporting • Communication • Team Collaboration • Product Promotion WORK EXPERIENCE Customer Support Representative — Isaacs Consolidated (May 2025 – Nov 2025) • Responded to customer inquiries via phone, email, and messaging platforms. • Resolved customer issues and provided accurate product/service information. • Updated and managed customer records using HubSpot CRM. • Tracked service requests, ensured prompt follow■ups, and improved issue■resolution timelines. • Supported sales and operations teams to enhance overall service delivery. Sales Executive — Diamond Trust Bank Ltd (2020 – 2025) • Marketed banking products and onboarded new customers across multiple channels. • Assisted clients with account opening, digital banking, loans, and savings products. • Followed up with leads to support branch monthly revenue targets. • Managed customer documentation, daily reporting, scheduling, and email communication. • Built strong customer relationships and guided clients through financial product decisions. Virtual Assistant — Franemm Industries Ltd (2015 – 2020) • Assisted clients by managing inquiries, follow■ups, and communication. • Maintained records, updated digital files, and supported reporting tasks. • Handled scheduling, data entry, and administrative coordination. • Supported daily operations and ensured workflow accuracy and timely task completion. EDUCATION B.Sc Economics — University of Nigeria Nsukka (2004 – 2008) NYSC Certificate — 2011 ADDITIONAL CERTIFICATION On■Demand IT Training — Digital Witch Community, 2025