Diego Enrique Barnica Martel

DIEGO BARNICA Berlin, Germany • - •- LinkedIn Profile SUMMARY Dynamic professional with a BA in Business and Industrial Administration, graduating Cum Laude. Expertise in Customer Success, Project, and Digital Account Management. Skilled in client portfolio management, problem-solving, and teamwork. Proficient in CRM systems like HubSpot, Salesforce, Kustomer, and Monday.com. Committed to elevating customer success and project coordination. WORK EXPERIENCE Customer Success Manager, Primer Sept 2023 - Present Leading kick-off calls with new customers. Active participation in creating new SOPs for the company. Analyzing trends to prevent churn. Managing 30+ On-Demand customers Digital Account Manager, PartnerHero July 2023 - Sept 2023 Handled post-sales process and renewals for contact data company. Engaged in negotiations with customers to retain them. Performed weekly forecasts. Managed a robust client porfolio. Customer Success Specialist, Project Coordinator, PartnerHero July 2020 - July 2023 Project and Operations Coordination Problem-Solving as middle-man between clients and vendors. Handled onboarding processes with new customers. EDUCATION Msc International Business Management University of Europe for Applied Sciences Bachelor of Science in Business and Industrial Management March 2024 - Present July 2017 - Dec 2021 Universidad Tecnológica Centroamericana (UNITEC) Graduated with honors- Cum Laude ADDITIONAL INFORMATION Technical Skills: Project Management, Google Workspace, Hubspot, Stripe, Salesforce, Monday.com Languages: Spanish (Native), English (C2- Near Native), French ( A2- Intermediate Mid) Certifications: Diploma in Human Talent Mgmt and New Trends (UNITEC), Diploma in Business Management (Tech University)