Dickson Maxwel Otieno

Dickson Maxwel Otieno Omondi 📞- | 📧-📍 P.O.Box-, Nairobi, Kenya Professional Summary Results-driven Virtual Assistant with 3+ years’ experience supporting entrepreneurs and business executives with high-impact administrative, sales, and operational support. Skilled in outbound sales communication, CRM systems (Go High Level, HubSpot, Pipedrive), appointment setting, and social media content creation using Canva. Proven ability to independently manage complex tasks, build strong client relationships, and streamline operations for business growth. Tech-savvy, detail-oriented, and fluent in English with a strong customer-first attitude. Core Competencies  Outbound Calling & Lead Follow-Up  Sales Support & Appointment Setting  CRM Management (Go High Level, HubSpot, Pipedrive)  Social Media Graphics (Canva, Instagram, Facebook, LinkedIn)  Admin Support & Calendar Scheduling  Inbound Inquiry Handling  Marketing Communication & Reporting  Google Workspace, Notion, Trello, Slack  Digital Tools: AI Automation, ChatGPT, Microsoft Office  High Accuracy Data Entry & Record-Keeping Professional Experience Virtual Assistant | Quickfix Digital Solutions | March 2022 – Present (Remote) Achievements  Handled inbound and outbound communication with clients, maintaining 98% lead response rate.  Created reports, proposals, and follow-up materials for business development.  Used CRM systems to manage contact lists, sales data, and pipeline tracking.  Designed promotional content for social media using Canva.  Automated routine admin tasks with productivity tools (ChatGPT, Google Apps Script). Executive/Personal Assistant | Freelance (Contract) | Jan 2023 – Dec 2024 Achievements  Managed scheduling, inboxes, and executive calendars for two senior leaders.  Transcribed voice notes and virtual meetings into actionable tasks and reports.  Organized personal errands, travel, and real estate supervision with minimal oversight.  Maintained confidentiality across personal and professional documentation. Sales Representative | Telkom Kenya | Feb 2019 – Mar 2020 Achievements  Executed cold-calling campaigns that increased regional sales by 25%.  Educated 10,000+ customers on product features and resolved inquiries.  Reduced client onboarding time by 40% through workflow improvements. Education   Diploma in Information Technology (Ongoing) Masinde Muliro School of Science and Technology Kenya Certificate of Secondary Education Professional Development     Operating Systems and You: Becoming a Power User – Coursera (Google) Technical Support Fundamentals – Coursera (Google) The Bits and Bytes of Computer Networking – Coursera (Google) Self-paced courses in CRM, Canva, and Digital Marketing Tools Professional Highlights Aligned with Role      Supported multiple executives simultaneously, managing both business and personal responsibilities. Organized chaotic schedules, communications, and tasks into structured, trackable workflows. Experienced in using Notion, Google Workspace, Slack, and CRM systems with high accuracy. Confident with financial tracking, receipt logging, and coordinating with service providers. Proactive: Suggest and implement new systems to improve team productivity. Additional Information      Excellent spoken and written English Strong time management and multitasking skills Reliable internet and professional home office setup Flexible availability for varying work hours and urgent tasks Experience with Go High Level, Salesforce, and HubSpot   Proficient in Microsoft Office Suite, Excel, PowerPoint, Word Experienced in Microsoft Dynamics, ChatGPT, and AI data tools