Dianne Danica Punzalan

420 Vista Hills Ciudad de Calamba Calamba City Laguna Philippines 4027 Mobile no. - Email:​- Dianne Danica R.Punzalan Objective To obtain a full time position in a multinational company, which offers a professional working environment, gain further exposure and enhance my skills in all areas of work. Experience March 2020 – January 2021 ​ Dreams Inc. - Upwork Online Platform Virtual Assistant ● ● ● ● ● Handle Customer Service mainly EMAIL Management Moderate Live chat rooms Handle customer inquiries and account changes Handle refunds and returns of merchandise Moderate comments on FB & IG accounts April 2018 – September 2019 ​ Lagoona Beach Luxury Resort and Spa - Bahrain Recreations Coordinator ● ● ● ● ● ● ● ● Handles payroll preparation of the whole department Handles Purchasing for all the department needs Coordinate with other departments of the hotel especially for VVIP guests. Assist in the program preparation for weekends and special Holidays Take part in the recruitment for extra labor needed by the department esp on the very busy days Prepare paperworks for the Departments’ weekly meeting Prepare the department guide for new employees to adhere to Assist in training of new hires for the recreation Department September 2015 – April 2018​ ​ Lagoona Beach Luxury Resort and Spa - Bahrain Telephone / Switchboard Operator ● ● ● ● ● ● ● ● ● ● ● ● ● Answers incoming calls. Directs call to guest rooms, staff, or departments through the switchboard or PBX system. Place outgoing calls. Receives guest messages and delivers the same to the guest. Logs all wake-up call requests and performs wake-up call services. Provides information about hotel services to guests. Understands the telephone operator board or PBX switchboard operations. Provides paging services for hotel guests and employees. Knows what action to take when an emergency call is required. Monitors automated systems including fire alarms and telephone equipment when the engineering and maintenance department is closed. Assists in reporting telephone equipment or service complaints and problems. Trains or assists with training new telephone operators in performance of job duties. Aware of and adhere of health and safety, fire and bomb threat procedures. September 2014 – June 2015​ V ​ XI Global Holdings, Inc.​– ​Buendia Ave., Makati City Inbound Customer Service Representative ● ● ● ● ● Answers billing questions regarding customer’s AT&T business account. Handle email inquiries regarding opening business accounts with AT&T. Handles customer complaints and other inquiries about the disputes that they have reported. Updates all customers about new promos, freebies, and other gatherings related to AT&T telecom. Prepares personal sales invoice to be presented to the supervisor during meetings every day. ​August 2011-April 2012​ ​ ​Outbound ​Harte Hanks​– BGC, Taguig Customer Service Representative ● Call different companies both in the United States and Canada and fill in questionnaires about companies’ computer needs. ● Complete surveys that will be presented to different computer companies at the end of every w October 2010 – Feb 2011​ Eureka English Learning center- Muntinlupa, Alabang English Tutor ● ● ● ● Preparing information for inspection visits and other quality assurance exercises. Basic administration, such as keeping student registers and attendance records. Planning, preparing and delivering lessons to a range of classes and age groups. Assist my colleagues in preparing and setting tests, examination papers, and exercises. July 2008- March 2009 Convergys Muntinlupa City Inbound Customer Service Representative (​DIRECTV account) ● ● ● ● ● ● ● Smile and treat each guest as if each call is a first call of the day. Handles billing questions regarding customer personal accounts. Handles credit card payments for customers and reinstates their services. Attracts potential ​customers​ by answering product and ​service​ questions and suggesting information about other products and ​services​. Opens ​customer​ accounts by recording account information Does a weekly sales update report. Troubleshoot both product or service issues with the customer to attempt to find a resolution July 2005 –December 2005 Golden Arches Devt Corp. (McDonalds) Service Crew ● Handles guest orders and requests. ● Handles food preparation. ● Returns dirty dishes, silverware, and glassware to the dishwashing area, sorting silverware, glassware, and other items, placing them in the prescribed area for proper distribution. ● Restock condiments as needed ● Smile & greet the guest. Education (SECONDARY COURSE) La Funenaria Paz G.Araneta Ave. , Quezon City 2004-​2008 (BS NURSING-UNDERGRAD) University of Perpetual Help-GMA GMA,Cavite- ​(HIGHSCHOOL) Philippine School Bahrain Manama, Bahrain ​- (ELEMENTARY) Philippine School Bahrain Manama, Bahrain Computer Skills Microsoft Word, MS Office 2000 ME, Google Applications, Hootsuites, Zendesk, Zapier Other Qualifications: Department of health Licensed Embalmer (SEPT 2009) Character Reference Will be provided upon request. Personal Data:​ Date of birth Gender Nationality Permanent residence Languages ​ : ​27 September 1986 :​ Female :​ Filipino : ​Philippines :Filipino/ English