Dianna Jean Santos

Dianna Jean Antonio OBJECTIVE Enthusiastic job title eager to contribute to team success through hard work, attention to detail, and excellent organizational skills. Motivated to learn, grow, and excel in the industry by helping the team achieve company goals SYS TEM FAM ILIA RITY • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • • Salesforce Appfolio Zillow Tenant turner Rently Yardi Managed App FUB RP Data U Linc Google Workspace Outlook Ignite Popertyware Asana Amazon Central Canva Shoppe Google-suite Microsoft office Mi Collab Photo shop Xero Door loop Pics Art Calendly Rent Redi Word Press Google Calendar Pixa bay Hub staff Photo room Property Management- Admin Assistant- Maintenance Coordinator Next Door Alliance March 2020- Jan 2022  Using CRM Yardi software I manage leases, tracking vacancies, and handling tenant communications.  Tracking maintenance requests, work orders, and vendor management.  Assigned to handle maintenance calls, and walk the Tenant through fixing the issue before forwarding them to our dispatching team. Assigned to call tenants to check if the maintenance issue has been resolved.  Amazon VA Listing Specialist Feb 2022 - July 2022  Creating new product listings on Amazon, including writing compelling product titles. Ensuring that product images are high-quality, visually appealing, and compliant with Amazon's image guidelines. Monitoring customer reviews, emails and feedback to identify areas for improvement and address any issues or concerns raised by customers . Paragon Global Europe- Appointment Setter / Cold Caller Real Estate Administrative Assistant Sept 2022 - July 2024 By using FUB we Identify and qualify leads based on their interest, needs, and readiness to engage with a real estate professional. Coordinate schedules and availability between clients and agents to ensure seamless appointment booking. Confirm appointments and send reminders to all parties involved to minimize no-shows and maximize attendance rates. Using CRM tools Appfolio I am responsible for handling various documents, leases, Work orders, and other invoices. Managing invoices, processing payments, and keeping track of financial records