Dianna Jean Santos

Using CRM Yardi software I manage leases, tracking vacancies, and handling tenant communications.

Tracking maintenance requests, work orders, and vendor management.

Assigned to handle maintenance calls, and walk the Tenant through fixing the issue before forwarding them to our dispatching team.

Assigned to call tenants to check if the maintenance issue has been resolved.

By using CRM tools we Identify and qualify leads based on their interest, needs, and readiness to engage with a real estate professional.

Coordinate schedules and availability between clients and agents to ensure seamless appointment booking.

Confirm appointments and send reminders to all parties involved to minimize no-shows and maximize attendance rates.

Using CRM tools I am responsible for handling various documents, leases, Work orders, and other invoices.

 Managing invoices, processing payments, and keeping track of financial records

Creating new product listings on Amazon, including writing compelling product titles.

Ensuring that product images are high-quality, visually appealing, and compliant with Amazon's image guidelines.

Monitoring customer reviews, emails and feedback to identify areas for improvement and address any issues or concerns raised by customers .