Diane Rhias Quijote

 DIANE RHIAS MEMORACION QUIJOTE Duterte St., Brgy. Suba, Danao City Contact No. - EMAIL:- PERSONAL DATA Date of Birth:July 22, 1987 Place of Birth:Poblacion, Badian, Cebu Age: 34 Gender:Male Civil Status:Married OBJECTIVE Seek to work as “Virtual Assistant” in your organization where I can utilize my expertise from my experience to help in the growth of the organization and adding its value in the market WORK EXPERIENCE Company Name:Teletech Company Address:EBloc Tower2, Asiatown IT Park, Lahug Cebu City Date:March 15, 2017 to April 28, 2022 Account:FOXTEL 2 years hand-on experience in handling inbound calls. Providing account/product base information to customer as per request Transition conversation to sales by recommending products that tailor fits customers’ needs Assist in fixing billing issues by providing the right information and solution Overcoming retention related query by providing solutions that benefit both parties Account:VERIZON 3 years hand-on experience in handling inbound/outbound calls as Technical Support Representative Engage in customer relation and transition conversation to recommendation then closing it as a sales Assist in fixing technical issues by providing real time resolution Adding urgency to all customers issues to achieve outstanding customer experience EDUCATIONAL BACKGROUND Tertiary:Center for Industrial Technology & Enterprise (CITE) Address:Bo., San Jose, Talamban, Cebu City Course:Diploma in Industrial Electronics Technology Year Graduated: 2006 - 2007 Secondary:Badian National High School Address: Poblacion, Badian, Cebu Year Graduated:2003 - 2004 Elementary :Badian Central Elementary School Address: Poblacion, Badian, Cabu Year Graduated:1999 - 2000 CHARACTER REFERENCES Ma. Therese Tamondoc Virtual Assistant/Appointment Setter -