Diane Myka Mercado

DIANE MYKA V. MERCADO QUALITY MANAGEMENT ENGINEER / PROJECT MANAGEMENT 3430 Kingston Rd, Scarborough, ON, Canada | +1 - |-| linkedin.com/in/diane-myka-mercado Professional Summary Experienced Quality Management Engineer with over 6 years in the manufacturing industry, specializing in quality systems implementation, process optimization, and compliance with ISO 9001 and IATF 16949 standards. Currently pursuing a Graduate Certificate in Project Management in Canada, with a strong foundation in project planning, data analysis, and cross-functional leadership. Known for delivering high-quality outcomes through continuous improvement, audit readiness, and effective stakeholder collaboration. Actively seeking full-time opportunities to contribute to operational excellence and long-term organizational success. Core Competencies: Project Management & Coordination ✓ MS Project, Visio, PowerBI, Microsoft Office Suite ✓ Project Scheduling, Budgeting, Gantt Charts ✓ Stakeholder Communication & Team Collaboration ✓ Change Management, Agile/Scrum Knowledge Process Improvement & Tools ✓ Lean Six Sigma (Green Belt) ✓ PDCA, DMAIC, 7 QC Tools ✓ KPI Monitoring & Risk Assessment ✓ Training Facilitation, Document Control Quality Management & Assurance ✓ ISO 9001, IATF 16949, ISO 14001, ISO 45001, VDA 6.3 ✓ Internal Audits (System, Process, Product) ✓ 8D Problem Solving, Root Cause Analysis, ✓ FMEA, Control Plans, SPC, MSA Professional Experience Production Worker (Part-Time) February 3, 2025 - Present Fiera Foods Upper Crust - 55 Canarctic Dr North York, Ontario M3J2N7 • • • • Performed general labor tasks including assembly, packing, sorting, and order picking to support production efficiency. Adhered to Good Manufacturing Practices (GMP) and WSIB safety regulations. Monitored product quality and safety standards, contributing to continuous improvement and defect prevention. Demonstrated physical stamina and teamwork in physically demanding conditions. Quality Management System Engineer July 11, 2022 – November 30, 2024 Littelfuse Asia Sales B.V. - Lima Technology Center, Malvar, Batangas, Philippines • Spearheaded the implementation and maintenance of the company’s Quality Management System in compliance with ISO 9001 and IATF 16949 standards, resulting in zero major non-conformances during external audits. • Led VDA 6.3 audit readiness projects for the Automotive Semiconductor Business Unit, successfully achieved 89.55% completion of planned readiness activities, significantly advancing the site’s audit preparedness and compliance standing. • Conducted internal system and process audits; Reduced internal audit preparation time by 30% by developing automated dashboards in PowerBI for real-time tracking of compliance and audit findings. • Directed and trained a team of 18 cross-functional auditors, ensuring consistent quality standards and regulatory compliance across departments. • Conducted root cause analysis and effectiveness verification for over 50+ customer complaints using the 8D problem-solving methodology, increasing customer satisfaction scores. • Collaborated with production and engineering to implement corrective actions that led to a 15% reduction in recurring non-conformities. • Managed overall Document Management System and improved document turnaround time by 25% by streamlining the company’s document control system, enhancing traceability and revision control. Recognized with multiple performance awards including: 2023 Hall of Famer, F1 Race Project Champion, Q1 2023 Excellent Associate, and Dynamic Trainer Award. Quality Management System Staff - Audit Team Leader February 27, 2018 – July 8, 2022 Furukawa Automotive Systems - Lima Technology Center, Lipa City, Batangas, Philippines • Managed and executed internal audit programs across QMS (ISO 9001 & IATF 16949), EMS (ISO 14001), and OHSMS (ISO 45001), achieving full certification renewals with minimal findings. • Conducted over 100+ process, system, and product audits, and collaborated with department heads to implement effective corrective and preventive actions (CAPAs). • Facilitated monthly KPI review meetings and led continuous improvement initiatives, helping departments achieve up to 10–15% improvement in key metrics. • Delivered training to new hires and operators on quality and environmental systems, contributing to enhanced quality awareness on the shop floor. • Managed the Electronic Document Viewer System, ensuring 100% accuracy in registration, retrieval, and version control of critical documents. • Supported customer and certification audits, helping the organization maintain preferred supplier status with key clients. Education Project Management (Graduate Certificate) Durham College – Oshawa, Ontario, Canada Winter Term GPA: 4.59, College Honour Roll Student Member, Project Management Institute (PMI) Bachelor of Science in Industrial Engineering Batangas State University TNEU – Batangas City, Batangas, Philippines January 2025 - Present June 2012 – February 2018 Trainings and Certification ➢ ➢ ➢ ➢ ➢ ➢ ➢ Microsoft Office Specialist: Excel Associate (Microsoft 365 Apps) Front Line Leadership Training Risk Management based on ISO 31000 for OH&S and ISO 45001 VDA 6.3 Process Audit Training Advanced Occupational Safety and Health Loss Control Management ISO 9001 & IATF 16949 Certified Internal Auditor Basic Occupational Safety and Health (BOSH) Training March 2025 September 2023 August 2021 March 2019 October 2018 June 2018 May 2017