Diane Moore

I have seven years of experience in the Customer Service industry and am a highly motivated professional with a proven track record in both fields providing high-quality service. Possess a comprehensive understanding of all aspects of customer service and bodily fluid collection. A dedicated team player and influential leader in providing a great customer experience

Provided daily high volume customer support through live chat and email communication, maintaining an average happiness score of 99%

Coached clients through complex processes to improve their understanding of the product’s capability and provide real-world examples of how other clients leverage the product to reach and exceed company goals.