Diane Anderson De Guzman

 Diane Anderson De Guzman Address PPurok 4, Brgy. Del Pilar Castillejos Zambales Phone -   E-mail-  Date of birth-  LinkedIn linkedin.com/in/diane-anderson-920a3413b   Experience 2014-10 - 2016-11   Training and Quality Manager Ellick BPO Solutions To ensure that employees working in production are aware of quality requirements, since I was the Training and Quality Manager I need to provide training in best practices. My aim is to make production employees responsible for managing their own quality standards. It is my job to promote a culture of quality, I run awareness and award programs. When the company develop new products, I worked with the product development team to establish quality standards.that employees working in production are aware of quality requirements, since I was the Training and Quality Manager I need to provide training in best practices. My aim is to make production employees responsible for managing their own quality standards. It is my job to promote a culture of quality, I run awareness and award programs. When the company develop new products, I worked with the product development team to establish quality standards.   I am primarily responsible for driving performance to provide high quality customer service to customer, in accordance with business priorities and targets. As a Training & Quality Manager, I will achieve results through people and process training, focusing on quality, behavior and accountability which will form the backbone of our training and coaching strategy. My role is the heart of creating an outbound contact center where greater focus is placed on proactively contacting our customers, and through effective training and coaching, ensuring staff have the skills and knowledge to resolve contacts   Virtual Assistant/Data Entry = Entered information from hand written forms into a spreadsheet, Social Media Management, Research various companies for contact information, Input order information into spreadsheets and created invoices, Established a professional work environment at home.   Education 1998-06 - 2001-04 Systems Technology Institute (STI) Computer Information System (CIS) Skills Quality Assurance, Outbound Sales, Telemarketing, Call Handling, BPO Call Center Management, Virtual Assistant, General Office Skills, Research Papers, English Tutoring, Typing